9 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

24.9% Completed 0.2% In Progress 8.9% Planning 0.0% Submitted 66.0% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 26 out of 26

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000001011231 01-02-15 12:17 Submitted Waiting Approval 4
REQ000001011231 01-02-15 12:17 Waiting Approval Cancelled 363
REQ000001011313 01-02-15 12:22 Submitted Waiting Approval 9
REQ000001011313 01-02-15 12:22 Waiting Approval Cancelled 52
REQ000001011316 01-02-15 12:26 Submitted Waiting Approval 4
REQ000001011316 01-02-15 12:26 Waiting Approval Rejected 10362297
REQ000001011320 01-02-15 12:30 Submitted Waiting Approval 8
REQ000001011320 01-02-15 12:30 Waiting Approval Rejected 10362070
REQ000001125535 02-05-15 16:59 Planning Cancelled 2679339
REQ000001125535 26-01-15 15:02 Submitted Waiting Approval 17
REQ000001125535 26-01-15 15:03 Waiting Approval Planning 149581
REQ000001125535 28-01-15 8:36 Planning In Progress 102685
REQ000001125535 29-01-15 13:07 In Progress Completed 69959
REQ000001125535 30-01-15 8:33 Completed Planning 7979177
REQ000001129991 27-01-15 9:30 Submitted Waiting Approval 5
REQ000001129991 27-01-15 9:30 Waiting Approval Planning 62173
REQ000001129991 28-01-15 2:46 Planning In Progress 29156
REQ000001130315 27-01-15 9:20 Submitted Waiting Approval 13
REQ000001130315 27-01-15 9:21 Waiting Approval Planning 62713
REQ000001130315 28-01-15 2:46 Planning In Progress 25122
REQ000001130319 27-01-15 9:24 Submitted Waiting Approval 6
REQ000001130319 27-01-15 9:24 Waiting Approval Planning 79609
REQ000001130319 28-01-15 7:31 Planning In Progress 9766
REQ000001130324 27-01-15 9:27 Submitted Waiting Approval 8
REQ000001130324 27-01-15 9:27 Waiting Approval Planning 83337
REQ000001130324 28-01-15 8:36 Planning In Progress 7778

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 1 1 92.4 92.4
In Progress 1 1 0.8 0.8
Planning 6 6 5.5 33.0
Submitted 9 9 0.0 0.0
Waiting Approval 9 9 27.2 244.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Planning 1 92.4 92.4
In Progress Completed 1 0.8 0.8
Planning Cancelled 1 31.0 31.0
In Progress 5 0.4 2.0
Submitted Waiting Approval 9 0.0 0.0
Waiting Approval Cancelled 2 0.0 0.0
Planning 5 1.0 5.1
Rejected 2 119.9 239.9