24 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

32.5% Cancelled 10.7% Closed 10.9% Completed 1.1% In Progress 20.3% Planning 8.6% Rejected 0.0% Submitted 16.0% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 69 out of 69

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000967804 16-12-14 14:39 Submitted Waiting Approval 7
REQ000000967804 16-12-14 14:39 Waiting Approval Planning 171361
REQ000000967804 18-12-14 14:15 Planning In Progress 6018
REQ000001028935 01-07-15 9:08 Submitted Waiting Approval 12
REQ000001028935 01-07-15 9:08 Waiting Approval Cancelled 5360417
REQ000001029458 01-07-15 10:14 Submitted Waiting Approval 11
REQ000001029458 01-07-15 10:14 Waiting Approval Cancelled 5356588
REQ000001029669 01-07-15 10:39 Submitted Waiting Approval 8
REQ000001029669 01-07-15 10:39 Waiting Approval Cancelled 5355188
REQ000001030216 01-07-15 10:56 Submitted Waiting Approval 7
REQ000001030216 01-07-15 10:56 Waiting Approval Cancelled 5354265
REQ000001039253 01-08-15 16:51 Submitted Waiting Approval 10
REQ000001039253 13-01-15 8:18 Rejected Submitted 17310773
REQ000001042658 01-09-15 10:32 Submitted Waiting Approval 8
REQ000001042658 01-09-15 10:32 Waiting Approval Planning 16251
REQ000001042658 01-09-15 15:03 Planning In Progress 7840655
REQ000001043460 01-09-15 12:38 Submitted Waiting Approval 7
REQ000001043460 01-09-15 12:38 Waiting Approval Planning 8748
REQ000001043460 01-09-15 15:04 Planning In Progress 7842576
REQ000001043953 01-09-15 13:04 Submitted Waiting Approval 4
REQ000001043953 01-09-15 13:04 Waiting Approval Planning 7176
REQ000001043953 01-09-15 15:04 Planning In Progress 7846736
REQ000001044007 01-09-15 12:56 Submitted Waiting Approval 5
REQ000001044007 01-09-15 12:56 Waiting Approval Planning 7725
REQ000001044007 01-09-15 15:04 Planning In Progress 7844193
REQ000001060544 13-01-15 14:49 Submitted Waiting Approval 10
REQ000001060544 13-01-15 14:49 Waiting Approval Planning 1125993
REQ000001060544 26-01-15 15:36 Planning In Progress 8282261
REQ000001074490 15-01-15 16:10 Submitted Waiting Approval 8
REQ000001074490 15-01-15 16:11 Waiting Approval Planning 948325
REQ000001074490 26-01-15 15:36 Planning In Progress 246278
REQ000001074490 29-01-15 12:01 In Progress Completed 75737
REQ000001074490 30-01-15 9:03 Completed Closed 1309564
REQ000001127233 26-01-15 20:58 Submitted Waiting Approval 13
REQ000001127233 26-01-15 20:58 Waiting Approval Planning 50053
REQ000001127233 27-01-15 10:53 Planning In Progress 126849
REQ000001127233 28-01-15 22:07 In Progress Completed 60980
REQ000001127233 29-01-15 15:03 Completed Closed 1374141
REQ000001146900 02-04-15 10:15 Planning In Progress 47136
REQ000001146900 27-02-15 14:22 Completed Planning 2922800
REQ000001146900 29-01-15 20:05 Submitted Waiting Approval 15
REQ000001146900 29-01-15 20:06 Waiting Approval Completed 2484968
REQ000001147077 02-02-15 23:27 In Progress Closed 2082054
REQ000001147077 27-02-15 1:48 Closed Completed 21456017
REQ000001147077 29-01-15 20:12 Submitted Waiting Approval 17
REQ000001147077 29-01-15 20:12 Waiting Approval Planning 88348
REQ000001147077 30-01-15 20:45 Planning In Progress 268947
REQ000001197518 02-09-15 19:14 Submitted Waiting Approval 13
REQ000001197518 02-09-15 19:14 Waiting Approval Planning 2579058
REQ000001197518 02-10-15 15:38 Planning In Progress 8022
REQ000001197518 27-02-15 14:20 Completed Submitted 16174429
REQ000001209979 02-11-15 15:10 Submitted Waiting Approval 6
REQ000001209979 24-02-15 13:50 Cancelled Submitted 21691220
REQ000001210099 02-11-15 15:30 Submitted Waiting Approval 10
REQ000001210099 24-02-15 14:11 Cancelled Submitted 21691113
REQ000001210542 02-11-15 15:25 Submitted Waiting Approval 9
REQ000001210542 24-02-15 13:57 Cancelled Submitted 21691689
REQ000001231292 16-02-15 13:37 Submitted Waiting Approval 6
REQ000001231292 16-02-15 13:37 Waiting Approval Planning 641856
REQ000001231292 23-02-15 23:55 Planning In Progress 126187
REQ000001231625 16-02-15 13:41 Submitted Waiting Approval 6
REQ000001231625 16-02-15 13:41 Waiting Approval Planning 641636
REQ000001231625 23-02-15 23:55 Planning In Progress 125677
REQ000001270465 24-02-15 13:56 Submitted Waiting Approval 8
REQ000001270465 24-02-15 13:56 Waiting Approval Planning 619126
REQ000001270711 24-02-15 13:49 Submitted Waiting Approval 5
REQ000001270711 24-02-15 13:49 Waiting Approval Planning 619461
REQ000001270732 24-02-15 14:10 Submitted Waiting Approval 8
REQ000001270732 24-02-15 14:11 Waiting Approval Planning 618228

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 3 3 251.1 753.2
Closed 1 1 248.3 248.3
Completed 4 4 63.0 252.1
In Progress 3 3 8.6 25.7
Planning 13 13 36.2 470.0
Rejected 1 1 200.4 200.4
Submitted 24 24 0.0 0.0
Waiting Approval 20 20 18.6 371.0

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled Submitted 3 251.1 753.2
Closed Completed 1 248.3 248.3
Completed Closed 2 15.5 31.1
Planning 1 33.8 33.8
Submitted 1 187.2 187.2
In Progress Closed 1 24.1 24.1
Completed 2 0.8 1.6
Planning In Progress 13 36.2 470.0
Rejected Submitted 1 200.4 200.4
Submitted Waiting Approval 24 0.0 0.0
Waiting Approval Cancelled 4 62.0 248.0
Completed 1 28.8 28.8
Planning 15 6.3 94.3