10 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

1.0% Completed 0.3% Draft 11.2% In Progress 8.2% Pending 66.8% Planning 0.0% Rejected 0.0% Submitted 12.5% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 36 out of 36

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000953886 12-12-14 17:48 Submitted Waiting Approval 6
REQ000000953886 12-12-14 17:48 Waiting Approval Planning 496635
REQ000000953886 18-12-14 11:45 Planning In Progress 16858052
REQ000000954501 12-12-14 17:53 Submitted Waiting Approval 7
REQ000000954501 12-12-14 17:53 Waiting Approval Rejected 175
REQ000000954501 12-12-14 17:56 Rejected Draft 19
REQ000000954501 12-12-14 17:56 Draft Submitted 89
REQ000000954501 12-12-14 17:58 Waiting Approval Planning 220593
REQ000000954501 15-12-14 7:14 Planning In Progress 9219
REQ000000960900 15-12-14 14:28 Submitted Waiting Approval 9
REQ000000960900 15-12-14 14:28 Waiting Approval Planning 344192
REQ000000960900 19-12-14 14:05 Planning In Progress 16747842
REQ000000961128 15-12-14 14:15 Submitted Waiting Approval 14
REQ000000961128 15-12-14 14:15 Waiting Approval Planning 168684
REQ000000961128 17-12-14 13:06 Planning In Progress 16941566
REQ000000961416 15-12-14 14:20 Submitted Waiting Approval 10
REQ000000961416 15-12-14 14:21 Waiting Approval Planning 249839
REQ000000961416 18-12-14 11:44 Planning In Progress 16858485
REQ000000969206 01-07-15 15:07 Pending In Progress 10690101
REQ000000969206 16-12-14 17:46 Submitted Waiting Approval 5
REQ000000969206 16-12-14 17:46 Waiting Approval Planning 69686
REQ000000969206 17-12-14 13:07 Planning Pending 16941569
REQ000001029691 01-07-15 10:46 Submitted Waiting Approval 5
REQ000001029691 01-07-15 10:46 Waiting Approval Planning 13222681
REQ000001029691 15-01-15 15:53 In Progress Submitted 14410356
REQ000001029863 01-07-15 10:29 Submitted Waiting Approval 5
REQ000001029863 01-07-15 10:29 Waiting Approval Rejected 821
REQ000001078382 03-02-15 10:49 Planning In Progress 2412175
REQ000001078382 16-01-15 9:50 Submitted Waiting Approval 4
REQ000001078382 16-01-15 9:50 Waiting Approval Planning 1558697
REQ000001081510 16-01-15 17:20 Draft Submitted 336246
REQ000001081510 20-01-15 14:44 Submitted Waiting Approval 13
REQ000001081510 20-01-15 14:44 Waiting Approval Planning 60957
REQ000001081510 21-01-15 7:40 Planning In Progress 537544
REQ000001081510 27-01-15 12:59 In Progress Completed 248136
REQ000001081510 30-01-15 9:55 Completed Closed 1306431

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 1 1 15.1 15.1
Draft 2 2 1.9 3.9
In Progress 2 2 84.8 169.7
Pending 1 1 123.7 123.7
Planning 8 8 126.3 1,010.5
Rejected 1 1 0.0 0.0
Submitted 10 10 0.0 0.0
Waiting Approval 11 11 17.2 189.7

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Closed 1 15.1 15.1
Draft Submitted 2 1.9 3.9
In Progress Completed 1 2.9 2.9
Submitted 1 166.8 166.8
Pending In Progress 1 123.7 123.7
Planning In Progress 7 116.3 814.4
Pending 1 196.1 196.1
Rejected Draft 1 0.0 0.0
Submitted Waiting Approval 10 0.0 0.0
Waiting Approval Planning 9 21.1 189.7
Rejected 2 0.0 0.0