5 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

3.5% Completed 56.7% In Progress 4.1% Planning 0.0% Submitted 35.7% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 17 out of 17

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000948282 12-11-14 18:38 Submitted Waiting Approval 10
REQ000000948282 12-11-14 18:38 Waiting Approval Planning 3442130
REQ000000948282 22-12-14 14:47 Planning In Progress 616061
REQ000000948722 12-11-14 18:16 Submitted Waiting Approval 11
REQ000000948722 12-11-14 18:16 Waiting Approval Planning 3443457
REQ000000948722 22-12-14 14:47 Planning In Progress 616874
REQ000001081508 16-01-15 16:41 Submitted Waiting Approval 11
REQ000001081508 16-01-15 16:41 Waiting Approval Planning 421826
REQ000001081508 21-01-15 13:51 Planning In Progress 515800
REQ000001081508 27-01-15 13:08 In Progress Completed 70843
REQ000001081508 28-01-15 8:49 Completed Closed 1483197
REQ000001168495 02-03-15 19:12 Submitted Waiting Approval 5
REQ000001168495 02-03-15 19:12 Waiting Approval Planning 7923768
REQ000001168495 02-06-15 12:15 Planning In Progress 11625
REQ000001218930 02-12-15 19:44 Submitted Waiting Approval 14
REQ000001218930 26-02-15 13:58 Planning In Progress 8457
REQ000001218930 26-02-15 16:19 In Progress Submitted 24117902

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 1 1 17.2 17.2
In Progress 2 2 140.0 280.0
Planning 5 5 4.1 20.5
Submitted 5 5 0.0 0.0
Waiting Approval 4 4 44.1 176.3

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Closed 1 17.2 17.2
In Progress Completed 1 0.8 0.8
Submitted 1 279.1 279.1
Planning In Progress 5 4.1 20.5
Submitted Waiting Approval 5 0.0 0.0
Waiting Approval Planning 4 44.1 176.3