12 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

33.4% In Progress 14.4% Pending 13.8% Planning 0.0% Submitted 38.4% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 36 out of 36

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000952584 12-12-14 13:45 Submitted Waiting Approval 11
REQ000000952584 12-12-14 13:46 Waiting Approval Planning 337261
REQ000000952584 16-12-14 11:27 Planning In Progress 15089
REQ000000960076 15-12-14 12:31 Submitted Waiting Approval 10
REQ000000960076 15-12-14 12:31 Waiting Approval Planning 17376
REQ000000960076 15-12-14 17:20 Planning Pending 11608
REQ000000960076 15-12-14 20:34 Pending In Progress 11791823
REQ000001007471 14-01-15 10:32 Planning In Progress 432400
REQ000001007471 30-12-14 17:32 Submitted Waiting Approval 4
REQ000001007471 30-12-14 17:32 Waiting Approval Planning 1270829
REQ000001007472 14-01-15 10:32 Planning In Progress 432122
REQ000001007472 30-12-14 17:33 Submitted Waiting Approval 3
REQ000001007472 30-12-14 17:33 Waiting Approval Planning 1270753
REQ000001007929 14-01-15 10:33 Planning In Progress 431768
REQ000001007929 30-12-14 17:36 Submitted Waiting Approval 5
REQ000001007929 30-12-14 17:36 Waiting Approval Planning 1270633
REQ000001052356 01-12-15 13:31 Submitted Waiting Approval 4
REQ000001052356 13-01-15 8:21 Planning In Progress 536282
REQ000001052356 19-01-15 13:19 In Progress Submitted 27303142
REQ000001057671 02-03-15 14:21 Planning In Progress 2681478
REQ000001057671 13-01-15 9:32 Submitted Waiting Approval 3
REQ000001057671 13-01-15 9:32 Waiting Approval Planning 4164521
REQ000001059987 13-01-15 14:09 Submitted Waiting Approval 3
REQ000001059987 13-01-15 14:09 Waiting Approval Planning 162808
REQ000001059987 15-01-15 11:22 Planning In Progress 333775
REQ000001078487 16-01-15 10:00 Submitted Waiting Approval 6
REQ000001078487 16-01-15 10:00 Waiting Approval Planning 277942
REQ000001078487 19-01-15 15:13 Planning In Progress 597103
REQ000001087876 19-01-15 13:38 Submitted Waiting Approval 5
REQ000001087876 19-01-15 13:38 Waiting Approval Planning 4504
REQ000001087876 19-01-15 14:53 Planning In Progress 606249
REQ000001095756 02-09-15 14:30 Planning In Progress 5252063
REQ000001095756 20-01-15 14:34 Submitted Waiting Approval 7
REQ000001095756 20-01-15 14:34 Waiting Approval Planning 19439752
REQ000001278460 25-02-15 14:36 Submitted Waiting Approval 12
REQ000001278460 25-02-15 14:36 Waiting Approval Planning 3192058

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 1 1 316.0 316.0
Pending 1 1 136.5 136.5
Planning 11 11 11.9 131.1
Submitted 12 12 0.0 0.0
Waiting Approval 11 11 33.0 363.5

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress Submitted 1 316.0 316.0
Pending In Progress 1 136.5 136.5
Planning In Progress 10 13.1 131.0
Pending 1 0.1 0.1
Submitted Waiting Approval 12 0.0 0.0
Waiting Approval Planning 11 33.0 363.5