7 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

30.1% Completed 0.1% Draft 32.9% In Progress 25.8% Planning 0.0% Submitted 11.1% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 30 out of 30

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000612161 10-01-14 12:51 Submitted Waiting Approval 10
REQ000000612161 10-01-14 12:51 Waiting Approval Planning 5912
REQ000000612161 10-01-14 14:30 Planning Completed 5249743
REQ000000612161 10-06-14 6:09 In Progress Closed 16543031
REQ000000612161 12-03-14 8:46 Completed In Progress 7766599
REQ000000617920 10-02-14 13:50 Submitted Waiting Approval 10
REQ000000617920 10-02-14 13:51 Waiting Approval Planning 2570
REQ000000617920 10-02-14 14:33 Planning In Progress 2418086
REQ000000617920 10-03-14 14:15 In Progress Completed 24535772
REQ000000617920 19-12-14 13:44 Completed Closed 8862129
REQ000000707481 12-02-14 10:25 Completed Submitted 21781904
REQ000000707481 22-10-14 12:57 Submitted Waiting Approval 15
REQ000000707481 22-10-14 12:57 Waiting Approval Planning 2145
REQ000000707481 22-10-14 13:33 Planning In Progress 1726
REQ000000707481 22-10-14 14:02 In Progress Closed 4850391
REQ000000941240 12-10-14 15:09 Submitted Waiting Approval 15
REQ000000941240 12-10-14 15:09 Waiting Approval Planning 6200400
REQ000000941240 23-12-14 9:29 Planning In Progress 13847263
REQ000000941516 12-10-14 15:12 Submitted Waiting Approval 18
REQ000000941516 12-10-14 15:12 Waiting Approval Planning 6200211
REQ000000941516 23-12-14 9:29 Planning In Progress 13847383
REQ000001059394 13-01-15 13:27 Draft Submitted 171981
REQ000001059394 15-01-15 13:13 Submitted Waiting Approval 4
REQ000001059394 15-01-15 13:13 Waiting Approval Planning 535122
REQ000001059394 21-01-15 17:52 Planning Cancelled 776279
REQ000001175002 02-04-15 16:33 Submitted Waiting Approval 5
REQ000001175002 02-04-15 16:33 Waiting Approval Planning 2578465
REQ000001175002 02-05-15 12:47 Planning In Progress 5195
REQ000001175002 02-05-15 14:14 In Progress Closed 104966
REQ000001175002 18-02-15 7:39 Completed Submitted 3747245

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 4 4 122.0 487.9
Draft 1 1 2.0 2.0
In Progress 4 4 133.2 532.8
Planning 7 7 59.8 418.4
Submitted 7 7 0.0 0.0
Waiting Approval 7 7 25.7 179.7

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Closed 1 102.6 102.6
In Progress 1 89.9 89.9
Submitted 2 147.7 295.5
Draft Submitted 1 2.0 2.0
In Progress Closed 3 82.9 248.8
Completed 1 284.0 284.0
Planning Cancelled 1 9.0 9.0
Completed 1 60.8 60.8
In Progress 5 69.7 348.6
Submitted Waiting Approval 7 0.0 0.0
Waiting Approval Planning 7 25.7 179.7