Details of the role

Account Manager - Suppy Chain & Logistics

Gramener is a 11 year old data science company and we help client solve business problems through efficient use of data. We built custom data solutions that are 45% faster to implement than traditional IT solutions. For more details, pls visit: https://gramener.com/

At Gramener, our client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!

Objectives of this Role

  • Act as the main point of contact in all matters relating to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities

  • Take inquiries and requests from customers and address their needs
  • Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
  • Meet regularly with other members of the team to discuss progress and find new ways to improve business
  • Generate progress reports to give to clients and higher-ups within the organization
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Experience & Qualifications

  • B.E + MBA
  • 8-12 years of combined experience in project delivery & client account management
  • Proficient in handling analytics projects
  • Exposure to working with Supply Chain Management or Logistics clients (optional)
  • Certifications (optional)
  • Professional certification in Project Management, Strategic Account Management, Big Data & Analytics or AI & ML and Supply Chain Management would be a plus.

To know more about us visit Gramener Website and Gramener Blog.