76 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

16.3% Cancelled 0.5% Closed 30.8% Completed 0.0% Draft 12.5% In Progress 8.4% Planning 0.0% Rejected 0.0% Submitted 31.4% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 100 out of 310

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000652973 10-10-14 11:48 Submitted Waiting Approval 11
REQ000000652973 10-10-14 11:48 Waiting Approval Rejected 959468
REQ000000716798 12-03-14 8:35 Completed Submitted 19523042
REQ000000716798 24-10-14 11:40 Planning In Progress 2694
REQ000000716798 24-10-14 12:25 In Progress Closed 4770095
REQ000000716798 24-10-14 7:39 Submitted Waiting Approval 14
REQ000000716798 24-10-14 7:39 Waiting Approval Planning 14451
REQ000000717048 12-03-14 8:35 Completed Submitted 19523225
REQ000000717048 24-10-14 11:40 Planning In Progress 3147
REQ000000717048 24-10-14 12:32 In Progress Closed 4769636
REQ000000717048 24-10-14 7:42 Submitted Waiting Approval 13
REQ000000717048 24-10-14 7:42 Waiting Approval Planning 14246
REQ000000785587 11-07-14 13:39 Submitted Waiting Approval 18
REQ000000785587 11-07-14 13:39 Waiting Approval Cancelled 5441934
REQ000000785587 12-09-14 13:18 Cancelled Planning 5364909
REQ000000785587 13-11-14 15:33 Planning In Progress 440218
REQ000000785958 11-07-14 13:42 Submitted Waiting Approval 15
REQ000000785958 11-07-14 13:43 Waiting Approval In Progress 11425183
REQ000000785958 12-02-14 21:00 Cancelled Submitted 12847337
REQ000000785958 20-11-14 19:22 In Progress Planning 1800462
REQ000000785963 11-07-14 13:45 Submitted Waiting Approval 12
REQ000000785963 11-07-14 13:46 Waiting Approval Cancelled 8045138
REQ000000785963 12-10-14 16:31 Cancelled Planning 2760362
REQ000000785963 13-11-14 15:17 Planning In Progress 362647
REQ000000786393 11-07-14 15:36 Submitted Waiting Approval 17
REQ000000786393 11-07-14 15:36 Waiting Approval Cancelled 5434668
REQ000000786393 12-09-14 13:14 Cancelled Planning 5365184
REQ000000786393 13-11-14 15:34 Planning In Progress 441204
REQ000000786570 11-07-14 15:30 Submitted Waiting Approval 23
REQ000000786570 11-07-14 15:30 Waiting Approval Cancelled 8038736
REQ000000786570 12-10-14 16:29 Cancelled Planning 2760514
REQ000000786570 13-11-14 15:18 Planning In Progress 363334
REQ000000786573 11-07-14 15:32 Submitted Waiting Approval 9
REQ000000786573 11-07-14 15:32 Waiting Approval Cancelled 5435072
REQ000000786573 12-09-14 13:17 Cancelled Planning 5365001
REQ000000786573 13-11-14 15:33 Planning In Progress 441036
REQ000000786588 11-07-14 15:53 Submitted Waiting Approval 10
REQ000000786588 11-07-14 15:54 Waiting Approval Planning 7946155
REQ000000786588 11-10-14 15:09 Planning In Progress 3469569
REQ000000786588 12-02-14 20:47 Cancelled Submitted 12855969
REQ000000786681 11-07-14 15:39 Submitted Waiting Approval 24
REQ000000786681 11-07-14 15:39 Waiting Approval In Progress 11417937
REQ000000786681 12-02-14 20:58 Cancelled Submitted 12854430
REQ000000786681 20-11-14 19:18 In Progress Planning 1800717
REQ000000786691 11-07-14 15:51 Submitted Waiting Approval 13
REQ000000786691 11-07-14 15:52 Waiting Approval Cancelled 8037528
REQ000000786691 12-10-14 16:30 Cancelled Planning 2760424
REQ000000786691 13-11-14 15:17 Planning In Progress 363055
REQ000000786832 11-07-14 15:43 Submitted Waiting Approval 14
REQ000000786832 11-07-14 15:43 Waiting Approval Cancelled 5434577
REQ000000786832 12-09-14 13:19 Cancelled Planning 5363921
REQ000000786832 13-11-14 15:18 Planning In Progress 440478
REQ000000786926 11-07-14 16:07 Submitted Waiting Approval 14
REQ000000786926 11-07-14 16:07 Waiting Approval Cancelled 5432913
REQ000000786926 12-09-14 13:15 Cancelled Planning 5365080
REQ000000786926 13-11-14 15:33 Planning In Progress 440676
REQ000000787113 11-07-14 16:18 Submitted Waiting Approval 8
REQ000000787113 11-07-14 16:18 Waiting Approval In Progress 11414601
REQ000000787113 12-02-14 20:56 Cancelled Submitted 12856908
REQ000000787113 20-11-14 19:02 In Progress Planning 1801691
REQ000000787115 11-07-14 16:20 Submitted Waiting Approval 13
REQ000000787115 11-07-14 16:20 Waiting Approval Planning 10797277
REQ000000787115 12-04-14 17:23 Cancelled Submitted 7772180
REQ000000787121 11-07-14 16:22 Submitted Waiting Approval 12
REQ000000787121 11-07-14 16:22 Waiting Approval In Progress 11415525
REQ000000787121 12-02-14 20:59 Cancelled Submitted 12856953
REQ000000787121 20-11-14 19:21 In Progress Planning 1800560
REQ000000787210 11-07-14 16:23 Submitted Waiting Approval 11
REQ000000787210 11-07-14 16:23 Waiting Approval Planning 7944358
REQ000000787210 11-10-14 15:09 Planning Cancelled 2761140
REQ000000787210 12-11-14 14:08 Cancelled In Progress 708283
REQ000000927228 12-08-14 13:55 Submitted Waiting Approval 12
REQ000000927228 12-08-14 13:56 Waiting Approval Planning 7817
REQ000000927228 12-08-14 16:06 Planning In Progress 10884872
REQ000001051780 01-12-15 12:50 Submitted Waiting Approval 10
REQ000001051780 02-11-15 18:23 Cancelled Submitted 2485631
REQ000001051780 13-01-15 12:33 Planning In Progress 518814
REQ000001051780 19-01-15 12:40 In Progress Cancelled 24817377
REQ000001056848 13-01-15 7:15 Submitted Waiting Approval 8
REQ000001056848 13-01-15 7:15 Waiting Approval Rejected 105980
REQ000001072052 15-01-15 10:11 Submitted Waiting Approval 4
REQ000001072052 15-01-15 10:12 Waiting Approval Planning 10127
REQ000001072052 15-01-15 13:00 Planning In Progress 327558
REQ000001137552 20-02-15 10:03 Completed Closed 16832217
REQ000001137552 28-01-15 11:24 Submitted Waiting Approval 13
REQ000001137552 28-01-15 11:24 Waiting Approval Planning 105888
REQ000001137552 29-01-15 16:49 Planning In Progress 59078
REQ000001137552 30-01-15 9:14 In Progress Completed 1817354
REQ000001140354 20-02-15 10:04 Completed Closed 16832154
REQ000001140354 28-01-15 17:50 Submitted Waiting Approval 5
REQ000001140354 28-01-15 17:50 Waiting Approval Planning 82763
REQ000001140354 29-01-15 16:49 Planning In Progress 74683
REQ000001140354 30-01-15 13:34 In Progress Completed 1801804
REQ000001194095 02-09-15 12:37 Submitted Waiting Approval 6
REQ000001194095 02-09-15 12:37 Waiting Approval Rejected 4247
REQ000001194095 02-09-15 13:48 Rejected Draft 454
REQ000001194095 02-09-15 13:56 Draft Waiting Approval 417
REQ000001194095 02-09-15 14:03 Submitted Planning 1581
REQ000001194095 02-09-15 14:29 Planning In Progress 6952
REQ000001194268 02-09-15 12:42 Submitted Waiting Approval 5

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 16 16 79.8 1,277.1
Closed 4 4 10.0 39.9
Completed 11 11 220.4 2,424.0
Draft 15 15 0.0 0.0
In Progress 13 13 75.8 985.7
Planning 65 65 10.2 661.6
Rejected 15 15 0.0 0.1
Submitted 88 88 0.0 0.3
Waiting Approval 83 83 29.7 2,469.0

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled In Progress 1 8.2 8.2
Planning 8 50.8 406.3
Submitted 7 123.2 862.6
Closed Completed 4 10.0 39.9
Completed Closed 2 194.8 389.6
Submitted 9 226.0 2,034.3
Draft Submitted 11 0.0 0.0
Waiting Approval 4 0.0 0.0
In Progress Cancelled 1 287.2 287.2
Closed 2 55.2 110.4
Completed 4 12.6 50.5
Planning 4 20.8 83.4
Submitted 2 227.1 454.2
Planning Cancelled 1 32.0 32.0
In Progress 64 9.8 629.6
Rejected Draft 15 0.0 0.1
Submitted Planning 4 0.1 0.3
Waiting Approval 84 0.0 0.0
Waiting Approval Cancelled 8 74.2 593.8
In Progress 4 132.2 528.6
Planning 55 24.2 1,333.7
Rejected 16 0.8 12.9