4 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

48.0% Completed 52.0% In Progress 0.0% Planning 0.0% Submitted 0.0% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 20 out of 20

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000633490 10-07-14 11:37 Planning In Progress 2018
REQ000000633490 10-07-14 12:10 In Progress Closed 13842664
REQ000000633490 10-07-14 9:29 Submitted Waiting Approval 16
REQ000000633490 10-07-14 9:29 Waiting Approval Planning 7662
REQ000000633490 12-02-14 10:15 Completed Submitted 12784414
REQ000000633679 10-07-14 11:36 Planning In Progress 2298
REQ000000633679 10-07-14 12:14 In Progress Closed 13842422
REQ000000633679 10-07-14 9:32 Submitted Waiting Approval 12
REQ000000633679 10-07-14 9:32 Waiting Approval Planning 7461
REQ000000633679 12-02-14 9:48 Completed Submitted 12786244
REQ000000633688 10-07-14 11:37 Planning In Progress 2503
REQ000000633688 10-07-14 12:18 In Progress Closed 13842185
REQ000000633688 10-07-14 9:56 Submitted Waiting Approval 10
REQ000000633688 10-07-14 9:56 Waiting Approval Planning 6038
REQ000000633688 12-02-14 10:16 Completed Submitted 12786004
REQ000000633702 10-07-14 11:36 Planning In Progress 1803
REQ000000633702 10-07-14 12:06 In Progress Closed 13842952
REQ000000633702 10-07-14 9:25 Submitted Waiting Approval 10
REQ000000633702 10-07-14 9:25 Waiting Approval Planning 7816
REQ000000633702 12-02-14 10:16 Completed Submitted 12784138

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 4 4 148.0 591.9
In Progress 4 4 160.2 640.9
Planning 4 4 0.0 0.1
Submitted 4 4 0.0 0.0
Waiting Approval 4 4 0.1 0.3

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Submitted 4 148.0 591.9
In Progress Closed 4 160.2 640.9
Planning In Progress 4 0.0 0.1
Submitted Waiting Approval 4 0.0 0.0
Waiting Approval Planning 4 0.1 0.3