24 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

0.3% Cancelled 0.3% Closed 21.0% Completed 29.2% In Progress 21.2% Planning 0.0% Submitted 28.1% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 93 out of 93

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000761670 11-03-14 16:51 Submitted Waiting Approval 9
REQ000000761670 11-03-14 16:51 Waiting Approval Planning 16793
REQ000000761670 11-03-14 21:31 Planning In Progress 18448715
REQ000000761670 11-10-14 10:09 In Progress Completed 86398
REQ000000761670 12-10-14 10:09 Completed Closed 6421093
REQ000000761750 11-03-14 16:40 Submitted Waiting Approval 11
REQ000000761750 11-03-14 16:40 Waiting Approval Planning 17420
REQ000000761750 11-03-14 21:31 Planning Completed 15958981
REQ000000761750 11-10-14 10:12 In Progress Closed 6420670
REQ000000761750 12-09-14 14:34 Completed In Progress 2489916
REQ000000761851 11-03-14 16:59 Submitted Waiting Approval 12
REQ000000761851 11-03-14 16:59 Waiting Approval Planning 16317
REQ000000761851 11-03-14 21:31 Planning Completed 13263316
REQ000000761851 11-10-14 10:29 In Progress Closed 6333027
REQ000000761851 12-08-14 9:46 Completed Completed 41
REQ000000761851 12-08-14 9:47 Completed In Progress 5186519
REQ000000761932 11-03-14 16:31 Submitted Waiting Approval 16
REQ000000761932 11-03-14 16:31 Waiting Approval Planning 19197
REQ000000761932 11-03-14 21:51 Planning Cancelled 2749342
REQ000000768187 11-04-14 16:52 Submitted Waiting Approval 11
REQ000000768187 11-04-14 16:52 Waiting Approval Planning 2589
REQ000000768187 11-04-14 17:35 Planning In Progress 16820
REQ000000768187 11-04-14 22:16 In Progress Closed 21669028
REQ000000768187 12-03-14 9:23 Completed Submitted 2618938
REQ000000768714 11-04-14 17:10 Submitted Waiting Approval 16
REQ000000768714 11-04-14 17:10 Waiting Approval Planning 1537
REQ000000768714 11-04-14 17:36 Planning In Progress 18199
REQ000000768714 11-04-14 22:39 In Progress Closed 21667607
REQ000000768714 12-03-14 10:41 Completed Submitted 2615353
REQ000000835159 12-03-14 10:44 Planning In Progress 16754
REQ000000835159 12-03-14 15:24 In Progress Completed 13198266
REQ000000835159 12-08-14 9:35 Completed Submitted 8505475
REQ000000835159 18-11-14 20:13 Submitted Waiting Approval 12
REQ000000835159 18-11-14 20:13 Waiting Approval Closed 3014775
REQ000000863640 12-05-14 13:47 Planning Submitted 16981703
REQ000000863640 25-11-14 2:55 Submitted Waiting Approval 8
REQ000000863640 25-11-14 2:55 Waiting Approval Cancelled 8428518
REQ000000941207 12-10-14 14:41 Submitted Waiting Approval 16
REQ000000941207 12-10-14 14:41 Waiting Approval Cancelled 8662330
REQ000000941207 20-01-15 20:53 Cancelled Planning 1019120
REQ000000942792 12-10-14 22:29 Submitted Waiting Approval 25
REQ000000942792 12-10-14 22:29 Waiting Approval Planning 8697379
REQ000000942792 19-02-15 1:15 Closed Completed 947184
REQ000000942792 21-01-15 14:25 Planning In Progress 426742
REQ000000942792 26-01-15 12:58 In Progress Closed 2031454
REQ000000948282 12-11-14 18:38 Submitted Waiting Approval 10
REQ000000948282 12-11-14 18:38 Waiting Approval Planning 3442130
REQ000000948282 22-12-14 14:47 Planning In Progress 616061
REQ000000948722 12-11-14 18:16 Submitted Waiting Approval 11
REQ000000948722 12-11-14 18:16 Waiting Approval Planning 3443457
REQ000000948722 22-12-14 14:47 Planning In Progress 616874
REQ000000948735 12-11-14 18:49 Submitted Waiting Approval 7
REQ000000948735 12-11-14 18:49 Waiting Approval Planning 6092268
REQ000000948735 22-01-15 7:07 Planning Cancelled 728685
REQ000000948741 12-11-14 18:59 Submitted Waiting Approval 11
REQ000000948741 12-11-14 19:00 Waiting Approval Planning 6091640
REQ000000948741 22-01-15 7:07 Planning Cancelled 728671
REQ000000949002 12-11-14 19:06 Submitted Waiting Approval 8
REQ000000949002 12-11-14 19:06 Waiting Approval Planning 6091251
REQ000000949002 22-01-15 7:07 Planning Cancelled 728648
REQ000001179195 02-05-15 12:13 Submitted Waiting Approval 10
REQ000001179195 02-05-15 12:13 Waiting Approval Planning 13227540
REQ000001179195 02-10-15 14:32 Planning In Progress 4001
REQ000001179195 22-02-15 23:38 Completed Submitted 5920476
REQ000001179437 02-05-15 12:32 Submitted Waiting Approval 10
REQ000001179437 02-05-15 12:32 Waiting Approval Planning 13226360
REQ000001179437 02-10-15 14:31 Planning In Progress 3284
REQ000001179437 25-02-15 4:30 Completed Submitted 5731289
REQ000001179649 02-05-15 12:23 Submitted Waiting Approval 11
REQ000001179649 02-05-15 12:23 Waiting Approval Planning 13226892
REQ000001179649 02-10-15 14:31 Planning In Progress 3411
REQ000001179649 22-02-15 23:41 Completed Submitted 5920908
REQ000001218681 02-12-15 21:16 Submitted Waiting Approval 13
REQ000001218681 03-02-15 9:52 Completed Planning 887125
REQ000001218681 13-02-15 16:18 Planning In Progress 442
REQ000001218681 13-02-15 16:25 In Progress Submitted 25246290
REQ000001218886 02-12-15 22:17 Submitted Waiting Approval 14
REQ000001218886 17-02-15 15:12 In Progress Completed 463354
REQ000001218886 17-02-15 3:50 Planning In Progress 40942
REQ000001218886 22-02-15 23:54 Completed Submitted 24445367
REQ000001224334 13-02-15 16:10 Submitted Waiting Approval 5
REQ000001224361 13-02-15 17:07 Submitted Waiting Approval 12
REQ000001224361 13-02-15 17:08 Waiting Approval Planning 303685
REQ000001224361 17-02-15 15:01 In Progress Completed 463746
REQ000001224361 17-02-15 5:29 Planning In Progress 34293
REQ000001224464 13-02-15 16:50 Submitted Waiting Approval 14
REQ000001224464 13-02-15 16:50 Waiting Approval Planning 304714
REQ000001224464 17-02-15 15:07 In Progress Completed 463533
REQ000001224464 17-02-15 5:29 Planning In Progress 34681
REQ000001247632 18-02-15 21:17 Submitted Waiting Approval 10
REQ000001247632 18-02-15 21:17 Waiting Approval Planning 408192
REQ000001247632 23-02-15 14:40 Planning In Progress 3747
REQ000001247632 23-02-15 15:43 In Progress Completed 358637

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 1 1 11.8 11.8
Closed 1 1 11.0 11.0
Completed 12 12 68.2 818.8
In Progress 12 12 94.9 1,138.9
Planning 22 22 37.6 826.7
Submitted 24 24 0.0 0.0
Waiting Approval 21 21 52.2 1,096.5

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled Planning 1 11.8 11.8
Closed Completed 1 11.0 11.0
Completed Closed 1 74.3 74.3
Completed 1 0.0 0.0
In Progress 2 44.4 88.8
Planning 1 10.3 10.3
Submitted 7 92.2 645.3
In Progress Closed 5 134.5 672.7
Completed 6 29.0 174.0
Submitted 1 292.2 292.2
Planning Cancelled 4 14.3 57.1
Completed 2 169.1 338.2
In Progress 15 15.7 234.8
Submitted 1 196.5 196.5
Submitted Waiting Approval 24 0.0 0.0
Waiting Approval Cancelled 2 98.9 197.8
Closed 1 34.9 34.9
Planning 18 48.0 863.8