7 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

71.4% In Progress 0.7% Pending 10.5% Planning 0.0% Submitted 17.4% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 23 out of 23

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000625846 10-06-14 10:47 Planning In Progress 12023188
REQ000000625846 10-06-14 6:14 Submitted Waiting Approval 7
REQ000000625846 10-06-14 6:14 Waiting Approval Planning 16355
REQ000000644921 10-09-14 5:06 Submitted Waiting Approval 7
REQ000000644921 10-09-14 5:06 Waiting Approval Planning 2880713
REQ000000644921 13-10-14 13:18 Planning Pending 79816
REQ000000644921 14-10-14 11:29 Pending In Progress 856761
REQ000000872583 12-01-14 10:55 In Progress Submitted 27472717
REQ000000872583 26-11-14 10:13 Submitted Waiting Approval 18
REQ000000872583 26-11-14 10:13 Waiting Approval Planning 79429
REQ000000878889 12-01-14 10:39 In Progress Submitted 27560846
REQ000000878889 27-11-14 10:26 Submitted Waiting Approval 13
REQ000000878889 27-11-14 10:27 Waiting Approval Planning 7226
REQ000000884228 12-01-14 10:31 In Progress Submitted 27647678
REQ000000884228 28-11-14 10:26 Submitted Waiting Approval 13
REQ000000884228 28-11-14 10:26 Waiting Approval Planning 19986
REQ000000961258 01-07-15 11:44 Planning In Progress 16453
REQ000000961258 01-07-15 16:19 In Progress Cancelled 475
REQ000000961258 15-12-14 15:02 Submitted Waiting Approval 14
REQ000000961258 15-12-14 15:03 Waiting Approval Planning 17095311
REQ000001199735 02-10-15 13:13 Planning In Progress 4303
REQ000001199735 02-10-15 7:41 Submitted Waiting Approval 9
REQ000001199735 02-10-15 7:41 Waiting Approval Planning 19902

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 4 4 239.2 957.0
Pending 1 1 9.9 9.9
Planning 4 4 35.1 140.3
Submitted 7 7 0.0 0.0
Waiting Approval 7 7 33.3 232.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress Cancelled 1 0.0 0.0
Submitted 3 319.0 957.0
Pending In Progress 1 9.9 9.9
Planning In Progress 3 46.5 139.4
Pending 1 0.9 0.9
Submitted Waiting Approval 7 0.0 0.0
Waiting Approval Planning 7 33.3 232.9