8 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

0.0% Draft 99.3% Planning 0.0% Rejected 0.0% Submitted 0.7% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 27 out of 27

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000952743 12-12-14 13:06 Submitted Waiting Approval 11
REQ000000952743 12-12-14 13:06 Waiting Approval Planning 270520
REQ000000952743 15-12-14 16:14 Planning In Progress 19786808
REQ000000954501 12-12-14 17:53 Submitted Waiting Approval 7
REQ000000954501 12-12-14 17:53 Waiting Approval Rejected 175
REQ000000954501 12-12-14 17:56 Rejected Draft 19
REQ000000954501 12-12-14 17:56 Draft Submitted 89
REQ000000954501 12-12-14 17:58 Waiting Approval Planning 220593
REQ000000954501 15-12-14 7:14 Planning In Progress 9219
REQ000000960888 15-12-14 14:09 Submitted Waiting Approval 12
REQ000000960888 15-12-14 14:10 Waiting Approval Planning 88427
REQ000000960888 16-12-14 14:43 Planning In Progress 19705539
REQ000000968583 16-12-14 17:59 Submitted Waiting Approval 3
REQ000000968583 16-12-14 18:00 Waiting Approval Planning 68998
REQ000000968583 17-12-14 13:09 Planning In Progress 16942106
REQ000000968770 16-12-14 17:50 Submitted Waiting Approval 6
REQ000000968770 16-12-14 17:50 Waiting Approval Planning 69480
REQ000000968770 17-12-14 13:08 Planning In Progress 16944020
REQ000000968771 16-12-14 17:52 Submitted Waiting Approval 2
REQ000000968771 16-12-14 17:52 Waiting Approval Planning 69320
REQ000000968771 17-12-14 13:08 Planning In Progress 16944379
REQ000000969211 16-12-14 17:55 Submitted Waiting Approval 5
REQ000000969211 16-12-14 17:55 Waiting Approval Planning 69219
REQ000000969211 17-12-14 13:09 Planning In Progress 16942708
REQ000000969213 16-12-14 17:57 Submitted Waiting Approval 4
REQ000000969213 16-12-14 17:57 Waiting Approval Planning 69192
REQ000000969213 17-12-14 13:10 Planning In Progress 16940170

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Draft 1 1 0.0 0.0
Planning 8 8 179.7 1,437.7
Rejected 1 1 0.0 0.0
Submitted 8 8 0.0 0.0
Waiting Approval 9 9 1.2 10.7

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Draft Submitted 1 0.0 0.0
Planning In Progress 8 179.7 1,437.7
Rejected Draft 1 0.0 0.0
Submitted Waiting Approval 8 0.0 0.0
Waiting Approval Planning 8 1.3 10.7
Rejected 1 0.0 0.0