9 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

2.7% Closed 17.6% Completed 25.2% In Progress 10.2% Pending 28.2% Planning 0.0% Submitted 16.2% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 34 out of 34

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000632518 10-07-14 15:46 Planning Pending 383
REQ000000632518 10-07-14 15:52 Pending In Progress 9397065
REQ000000632518 10-07-14 5:38 Submitted Waiting Approval 9
REQ000000632518 10-07-14 5:38 Waiting Approval Planning 36470
REQ000000723061 27-10-14 6:20 Submitted Waiting Approval 8
REQ000000723061 27-10-14 6:20 Waiting Approval Planning 130523
REQ000000723061 28-10-14 18:35 Planning Cancelled 7249057
REQ000000723707 27-10-14 7:19 Submitted Waiting Approval 10
REQ000000723707 27-10-14 7:19 Waiting Approval Planning 126982
REQ000000723707 28-10-14 18:36 Planning In Progress 74735
REQ000000804558 11-12-14 9:51 Submitted Waiting Approval 13
REQ000000804558 13-11-14 7:54 Planning In Progress 449403
REQ000000804558 18-11-14 12:44 In Progress Submitted 1976798
REQ000001156790 02-02-15 9:23 Submitted Waiting Approval 15
REQ000001156790 02-02-15 9:23 Waiting Approval Completed 1469440
REQ000001156790 02-06-15 16:05 Planning Closed 7997668
REQ000001156790 03-09-15 5:40 Closed In Progress 2530103
REQ000001156790 19-02-15 9:34 Completed Planning 8922668
REQ000001156800 02-02-15 9:27 Submitted Waiting Approval 9
REQ000001156800 02-02-15 9:27 Waiting Approval Completed 1469041
REQ000001156800 02-04-15 19:20 Planning In Progress 2570604
REQ000001156800 02-05-15 13:23 In Progress Closed 10685802
REQ000001156800 19-02-15 9:31 Completed Planning 3664128
REQ000001157413 02-02-15 9:29 Submitted Waiting Approval 7
REQ000001157413 02-02-15 9:29 Waiting Approval Completed 1467867
REQ000001157413 02-04-15 19:18 Planning In Progress 2570498
REQ000001157413 02-05-15 13:20 In Progress Closed 10685979
REQ000001157413 19-02-15 9:14 Completed Planning 3665066
REQ000001157619 02-02-15 9:32 Submitted Waiting Approval 8
REQ000001157619 02-02-15 9:32 Waiting Approval Planning 5132740
REQ000001157619 02-04-15 19:18 Planning In Progress 2570337
REQ000001157625 02-02-15 9:35 Submitted Waiting Approval 13
REQ000001157625 02-02-15 9:35 Waiting Approval Planning 5132460
REQ000001157625 02-04-15 19:16 Planning In Progress 2570101

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 1 1 29.3 29.3
Completed 3 3 62.7 188.1
In Progress 3 3 90.1 270.2
Pending 1 1 108.8 108.8
Planning 9 9 33.5 301.5
Submitted 9 9 0.0 0.0
Waiting Approval 8 8 21.7 173.2

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed In Progress 1 29.3 29.3
Completed Planning 3 62.7 188.1
In Progress Closed 2 123.7 247.4
Submitted 1 22.9 22.9
Pending In Progress 1 108.8 108.8
Planning Cancelled 1 83.9 83.9
Closed 1 92.6 92.6
In Progress 6 20.8 125.1
Pending 1 0.0 0.0
Submitted Waiting Approval 9 0.0 0.0
Waiting Approval Completed 3 17.0 51.0
Planning 5 24.4 122.2