3 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

13.2% Closed 0.0% Draft 30.8% In Progress 53.0% Planning 0.0% Rejected 0.0% Submitted 3.0% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 20 out of 20

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000738274 29-10-14 18:39 Planning In Progress 3696639
REQ000000738274 29-10-14 8:04 Submitted Waiting Approval 25
REQ000000738274 29-10-14 8:05 Waiting Approval Planning 38062
REQ000001073767 15-01-15 14:16 Submitted Waiting Approval 10
REQ000001073767 15-01-15 14:16 Waiting Approval Rejected 7430
REQ000001073767 15-01-15 16:20 Rejected Draft 87
REQ000001073767 15-01-15 16:22 Draft Submitted 267
REQ000001073767 15-01-15 16:26 Submitted Waiting Approval 1
REQ000001073767 15-01-15 16:26 Waiting Approval Rejected 586
REQ000001073767 15-01-15 16:36 Rejected Draft 448
REQ000001073767 15-01-15 16:43 Draft Submitted 55
REQ000001073767 15-01-15 16:44 Submitted Waiting Approval 1
REQ000001073767 15-01-15 16:44 Waiting Approval Planning 165449
REQ000001073767 17-01-15 14:42 Planning In Progress 13
REQ000001073767 17-01-15 14:42 In Progress Cancelled 262876
REQ000001123075 19-02-15 1:14 Closed Completed 947001
REQ000001123075 26-01-15 10:15 Submitted Waiting Approval 12
REQ000001123075 26-01-15 10:15 Waiting Approval Planning 1492
REQ000001123075 26-01-15 10:40 Planning In Progress 97005
REQ000001123075 27-01-15 13:37 In Progress Closed 1942632

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 1 1 11.0 11.0
Draft 2 2 0.0 0.0
In Progress 2 2 12.8 25.5
Planning 3 3 14.6 43.9
Rejected 2 2 0.0 0.0
Submitted 5 5 0.0 0.0
Waiting Approval 5 5 0.5 2.5

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Completed 1 11.0 11.0
Draft Submitted 2 0.0 0.0
In Progress Cancelled 1 3.0 3.0
Closed 1 22.5 22.5
Planning In Progress 3 14.6 43.9
Rejected Draft 2 0.0 0.0
Submitted Waiting Approval 5 0.0 0.0
Waiting Approval Planning 3 0.8 2.4
Rejected 2 0.0 0.1