3 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

54.0% Pending 25.0% Planning 0.0% Submitted 21.0% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 11 out of 11

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000767547 11-04-14 14:36 Submitted Waiting Approval 12
REQ000000767547 11-04-14 14:36 Waiting Approval Planning 19340265
REQ000000767547 21-11-14 10:54 Planning In Progress 518492
REQ000000819321 12-01-14 10:24 Pending Submitted 26451333
REQ000000819321 14-11-14 13:59 Submitted Waiting Approval 10
REQ000000819321 14-11-14 14:00 Waiting Approval Planning 593672
REQ000000819321 21-11-14 10:54 Planning In Progress 4760215
REQ000000819468 12-01-14 10:23 Pending Submitted 26456345
REQ000000819468 14-11-14 15:22 Submitted Waiting Approval 10
REQ000000819468 14-11-14 15:23 Waiting Approval Planning 588692
REQ000000819468 21-11-14 10:54 Planning In Progress 19179520

Process Workflow Optimization

This page shows all required calculations for the workflow POC.


  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Pending 2 2 306.2 612.4
Planning 3 3 94.4 283.1
Submitted 3 3 0.0 0.0
Waiting Approval 3 3 79.2 237.5

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Pending Submitted 2 306.2 612.4
Planning In Progress 3 94.4 283.1
Submitted Waiting Approval 3 0.0 0.0
Waiting Approval Planning 3 79.2 237.5