5 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

1.3% In Progress 90.4% Planning 0.0% Submitted 8.2% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 16 out of 16

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000723585 11-03-14 10:06 Planning Submitted 19864262
REQ000000723585 27-10-14 7:57 Submitted Waiting Approval 11
REQ000000723585 27-10-14 7:57 Waiting Approval In Progress 1316071
REQ000000723662 11-03-14 10:05 Planning Submitted 19864194
REQ000000723662 27-10-14 7:55 Submitted Waiting Approval 7
REQ000000723662 27-10-14 7:55 Waiting Approval In Progress 1315611
REQ000000723835 11-03-14 10:05 Planning Submitted 19864077
REQ000000723835 27-10-14 7:53 Submitted Waiting Approval 8
REQ000000723835 27-10-14 7:53 Waiting Approval In Progress 1315031
REQ000000723910 11-03-14 10:04 Planning Submitted 19864007
REQ000000723910 27-10-14 7:51 Submitted Waiting Approval 8
REQ000000723910 27-10-14 7:51 Waiting Approval In Progress 2687204
REQ000000725641 11-03-14 10:06 Planning Submitted 19875609
REQ000000725641 24-11-14 12:00 In Progress Pending 1472219
REQ000000725641 27-10-14 11:06 Submitted Waiting Approval 9
REQ000000725641 27-10-14 11:06 Waiting Approval In Progress 2422420

Process Workflow Optimization

This page shows all required calculations for the workflow POC.


  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 1 1 17.0 17.0
Planning 5 5 229.9 1,149.7
Submitted 5 5 0.0 0.0
Waiting Approval 5 5 21.0 104.8

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress Pending 1 17.0 17.0
Planning Submitted 5 229.9 1,149.7
Submitted Waiting Approval 5 0.0 0.0
Waiting Approval In Progress 5 21.0 104.8