6 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

8.6% In Progress 83.7% Planning 0.0% Submitted 7.7% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 24 out of 24

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000718388 24-10-14 11:56 Submitted Waiting Approval 9
REQ000000718388 24-10-14 11:56 Waiting Approval Planning 520890
REQ000000718388 24-11-14 11:46 In Progress Pending 1473967
REQ000000718388 30-10-14 12:38 Planning In Progress 2156882
REQ000000747604 11-03-14 6:29 Planning Submitted 20160529
REQ000000747604 20-11-14 7:50 In Progress Pending 1833549
REQ000000747604 30-10-14 14:38 Submitted Waiting Approval 9
REQ000000747604 30-10-14 14:38 Waiting Approval In Progress 1789962
REQ000000747663 11-03-14 6:28 Planning Submitted 20162624
REQ000000747663 20-11-14 8:14 In Progress Pending 1832200
REQ000000747663 30-10-14 15:12 Submitted Waiting Approval 13
REQ000000747663 30-10-14 15:12 Waiting Approval In Progress 1789320
REQ000000747671 11-03-14 6:29 Planning Submitted 20162867
REQ000000747671 20-11-14 8:20 In Progress Pending 1831839
REQ000000747671 30-10-14 15:16 Submitted Waiting Approval 17
REQ000000747671 30-10-14 15:17 Waiting Approval In Progress 1789372
REQ000000747673 11-03-14 6:29 Planning Submitted 20162976
REQ000000747673 20-11-14 10:11 In Progress Pending 1825085
REQ000000747673 30-10-14 15:18 Submitted Waiting Approval 14
REQ000000747673 30-10-14 15:19 Waiting Approval In Progress 1795928
REQ000000747698 11-03-14 6:29 Planning Submitted 20164040
REQ000000747698 20-11-14 10:23 In Progress Pending 1824311
REQ000000747698 30-10-14 15:36 Submitted Waiting Approval 13
REQ000000747698 30-10-14 15:37 Waiting Approval In Progress 1795580

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 6 6 20.5 122.9
Planning 6 6 198.6 1,191.8
Submitted 6 6 0.0 0.0
Waiting Approval 6 6 18.3 109.7

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress Pending 6 20.5 122.9
Planning In Progress 1 25.0 25.0
Submitted 5 233.4 1,166.8
Submitted Waiting Approval 6 0.0 0.0
Waiting Approval In Progress 5 20.7 103.7
Planning 1 6.0 6.0