10 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

42.9% In Progress 3.6% Pending 48.4% Planning 0.0% Submitted 5.1% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 38 out of 38

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000723392 19-11-14 9:57 In Progress Pending 1901065
REQ000000723392 27-10-14 10:26 Planning In Progress 1985457
REQ000000723392 27-10-14 7:33 Submitted Waiting Approval 9
REQ000000723392 27-10-14 7:33 Waiting Approval Planning 10381
REQ000000723395 19-11-14 10:26 In Progress Pending 1899453
REQ000000723395 27-10-14 10:26 Planning In Progress 1987179
REQ000000723395 27-10-14 7:37 Submitted Waiting Approval 12
REQ000000723395 27-10-14 7:37 Waiting Approval Planning 10141
REQ000000723474 11-12-14 10:04 In Progress Pending 19980
REQ000000723474 19-11-14 10:32 In Progress In Progress 1899161
REQ000000723474 27-10-14 10:29 Planning In Progress 1987352
REQ000000723474 27-10-14 7:35 Submitted Waiting Approval 11
REQ000000723474 27-10-14 7:35 Waiting Approval Planning 10435
REQ000000723730 19-11-14 10:09 In Progress Pending 1900396
REQ000000723730 27-10-14 10:26 Planning In Progress 1986193
REQ000000723730 27-10-14 7:39 Submitted Waiting Approval 11
REQ000000723730 27-10-14 7:39 Waiting Approval Planning 10020
REQ000000725168 11-06-14 9:03 In Progress Submitted 11927968
REQ000000725168 27-10-14 10:23 Submitted Waiting Approval 9
REQ000000725168 27-10-14 10:23 Waiting Approval Planning 21100
REQ000000725337 27-10-14 10:55 Submitted Waiting Approval 9
REQ000000725337 27-10-14 10:56 Waiting Approval Planning 19101
REQ000000725337 27-10-14 16:14 Planning In Progress 3866335
REQ000000726659 27-10-14 13:42 Submitted Waiting Approval 14
REQ000000726659 27-10-14 13:42 Waiting Approval Planning 7722
REQ000000726659 27-10-14 15:50 Planning Pending 33697
REQ000000726659 28-10-14 1:12 Pending In Progress 1934880
REQ000000726744 19-11-14 11:58 In Progress Pending 1894277
REQ000000726744 27-10-14 13:48 Submitted Waiting Approval 10
REQ000000726744 27-10-14 13:48 Waiting Approval Planning 8677
REQ000000726744 27-10-14 16:13 Planning In Progress 1971929
REQ000000726931 19-11-14 10:43 In Progress Pending 1898741
REQ000000726931 27-10-14 13:45 Submitted Waiting Approval 14
REQ000000726931 27-10-14 13:45 Waiting Approval Planning 8832
REQ000000726931 27-10-14 16:13 Planning In Progress 1967432
REQ000000771489 11-05-14 9:17 Submitted Waiting Approval 10
REQ000000771489 11-05-14 9:17 Waiting Approval Planning 2688507
REQ000000771489 11-06-14 12:06 Planning In Progress 10544602

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 8 8 33.8 270.2
Pending 1 1 22.4 22.4
Planning 9 9 33.9 304.7
Submitted 10 10 0.0 0.0
Waiting Approval 10 10 3.2 32.3

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress In Progress 1 22.0 22.0
Pending 6 18.4 110.1
Submitted 1 138.1 138.1
Pending In Progress 1 22.4 22.4
Planning In Progress 8 38.0 304.4
Pending 1 0.4 0.4
Submitted Waiting Approval 10 0.0 0.0
Waiting Approval Planning 10 3.2 32.3