15 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

33.9% In Progress 64.8% Planning 0.0% Submitted 1.3% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 46 out of 46

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000717836 11-06-14 16:46 In Progress Submitted 11636172
REQ000000717836 24-10-14 9:03 Submitted Waiting Approval 13
REQ000000717836 24-10-14 9:03 Waiting Approval Planning 348547
REQ000000718385 19-11-14 12:10 In Progress Pending 1894078
REQ000000718385 24-10-14 11:49 Submitted Waiting Approval 7
REQ000000718385 24-10-14 11:49 Waiting Approval Planning 337762
REQ000000718385 28-10-14 9:39 Planning In Progress 1909866
REQ000000723640 27-10-14 11:52 Planning In Progress 1300111
REQ000000723640 27-10-14 7:41 Submitted Waiting Approval 8
REQ000000723640 27-10-14 7:42 Waiting Approval Planning 14998
REQ000000737776 29-10-14 11:23 Planning In Progress 3711765
REQ000000737776 29-10-14 7:10 Submitted Waiting Approval 15
REQ000000737776 29-10-14 7:10 Waiting Approval Planning 15169
REQ000000737797 29-10-14 11:25 Planning In Progress 3718848
REQ000000737797 29-10-14 7:23 Submitted Waiting Approval 9
REQ000000737797 29-10-14 7:23 Waiting Approval Planning 14526
REQ000000737819 29-10-14 11:24 Planning In Progress 3712252
REQ000000737819 29-10-14 7:14 Submitted Waiting Approval 9
REQ000000737819 29-10-14 7:15 Waiting Approval Planning 14937
REQ000000737823 29-10-14 11:24 Planning In Progress 3712416
REQ000000737823 29-10-14 7:16 Submitted Waiting Approval 12
REQ000000737823 29-10-14 7:16 Waiting Approval Planning 14850
REQ000000737858 29-10-14 11:26 Planning In Progress 3719370
REQ000000737858 29-10-14 7:48 Submitted Waiting Approval 10
REQ000000737858 29-10-14 7:48 Waiting Approval Planning 13070
REQ000000737864 29-10-14 11:26 Planning In Progress 3719646
REQ000000737864 29-10-14 7:53 Submitted Waiting Approval 10
REQ000000737864 29-10-14 7:53 Waiting Approval Planning 12773
REQ000000737869 11-07-14 10:00 In Progress Submitted 9496655
REQ000000737869 29-10-14 7:57 Submitted Waiting Approval 8
REQ000000737869 29-10-14 7:57 Waiting Approval Planning 12585
REQ000000737960 29-10-14 11:26 Planning In Progress 3719855
REQ000000737960 29-10-14 7:55 Submitted Waiting Approval 14
REQ000000737960 29-10-14 7:55 Waiting Approval Planning 12673
REQ000000738026 29-10-14 11:24 Planning In Progress 3712555
REQ000000738026 29-10-14 7:18 Submitted Waiting Approval 11
REQ000000738026 29-10-14 7:19 Waiting Approval Planning 14752
REQ000000738037 29-10-14 11:25 Planning In Progress 3712711
REQ000000738037 29-10-14 7:25 Submitted Waiting Approval 11
REQ000000738037 29-10-14 7:25 Waiting Approval Planning 14388
REQ000000738204 29-10-14 11:23 Planning In Progress 3712028
REQ000000738204 29-10-14 7:13 Submitted Waiting Approval 11
REQ000000738204 29-10-14 7:13 Waiting Approval Planning 15030
REQ000000738243 29-10-14 11:25 Planning In Progress 3719034
REQ000000738243 29-10-14 7:46 Submitted Waiting Approval 14
REQ000000738243 29-10-14 7:46 Waiting Approval Planning 13172

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 3 3 88.8 266.5
Planning 13 13 39.2 510.2
Submitted 15 15 0.0 0.0
Waiting Approval 15 15 0.7 10.1

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress Pending 1 21.9 21.9
Submitted 2 122.3 244.6
Planning In Progress 13 39.2 510.2
Submitted Waiting Approval 15 0.0 0.0
Waiting Approval Planning 15 0.7 10.1