4 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

10.1% Closed 5.9% Completed 5.9% Draft 42.4% In Progress 0.3% Planning 0.0% Rejected 0.0% Submitted 35.4% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 18 out of 18

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000794581 11-10-14 16:54 Submitted Waiting Approval 12
REQ000000794581 11-10-14 16:54 Waiting Approval Rejected 546
REQ000000794581 11-10-14 17:03 Rejected Draft 1065
REQ000000794581 11-10-14 17:21 Draft Submitted 2934167
REQ000000794581 14-11-14 16:24 Submitted Waiting Approval 2
REQ000000794581 14-11-14 16:24 Waiting Approval Rejected 14509023
REQ000001146900 02-04-15 10:15 Planning In Progress 47136
REQ000001146900 27-02-15 14:22 Completed Planning 2922800
REQ000001146900 29-01-15 20:05 Submitted Waiting Approval 15
REQ000001146900 29-01-15 20:06 Waiting Approval Completed 2484968
REQ000001146980 02-04-15 23:54 In Progress Completed 21055626
REQ000001146980 02-04-15 9:14 Planning In Progress 52804
REQ000001146980 03-02-15 5:02 Closed Planning 5026311
REQ000001146980 29-01-15 19:13 Submitted Waiting Approval 5
REQ000001146980 29-01-15 19:13 Waiting Approval Closed 380945
REQ000001153609 02-02-15 8:56 Planning In Progress 50202
REQ000001153609 30-01-15 19:20 Submitted Waiting Approval 5
REQ000001153609 30-01-15 19:20 Waiting Approval Planning 221774

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 1 1 58.2 58.2
Completed 1 1 33.8 33.8
Draft 1 1 34.0 34.0
In Progress 1 1 243.7 243.7
Planning 3 3 0.6 1.7
Rejected 1 1 0.0 0.0
Submitted 5 5 0.0 0.0
Waiting Approval 5 5 40.7 203.7

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Planning 1 58.2 58.2
Completed Planning 1 33.8 33.8
Draft Submitted 1 34.0 34.0
In Progress Completed 1 243.7 243.7
Planning In Progress 3 0.6 1.7
Rejected Draft 1 0.0 0.0
Submitted Waiting Approval 5 0.0 0.0
Waiting Approval Closed 1 4.4 4.4
Completed 1 28.8 28.8
Planning 1 2.6 2.6
Rejected 2 84.0 167.9