13 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

7.8% Completed 22.9% In Progress 67.8% Planning 0.0% Submitted 1.4% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 42 out of 42

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000762055 11-03-14 17:02 Submitted Waiting Approval 11
REQ000000762055 11-03-14 17:02 Waiting Approval Planning 16122
REQ000000762055 11-03-14 21:30 Planning In Progress 18448445
REQ000000762055 11-10-14 10:05 In Progress Completed 2771166
REQ000000762055 12-11-14 11:51 Completed Closed 3823213
REQ000000791421 11-10-14 15:34 Planning In Progress 3344061
REQ000000791421 11-10-14 9:34 Submitted Waiting Approval 26
REQ000000791421 11-10-14 9:35 Waiting Approval Planning 21547
REQ000000791421 19-11-14 8:28 In Progress Completed 8400555
REQ000001139508 28-01-15 15:24 Submitted Waiting Approval 17
REQ000001139508 28-01-15 15:24 Waiting Approval Planning 87954
REQ000001139508 29-01-15 15:50 Planning In Progress 5443405
REQ000001139511 28-01-15 15:26 Submitted Waiting Approval 13
REQ000001139511 28-01-15 15:27 Waiting Approval Planning 87805
REQ000001139511 29-01-15 15:50 Planning In Progress 5443178
REQ000001264885 23-02-15 15:53 Submitted Waiting Approval 5
REQ000001264885 23-02-15 15:54 Waiting Approval Planning 85029
REQ000001264885 24-02-15 15:31 Planning In Progress 23897
REQ000001265105 23-02-15 15:38 Submitted Waiting Approval 7
REQ000001265105 23-02-15 15:38 Waiting Approval Planning 85969
REQ000001265105 24-02-15 15:31 Planning In Progress 22603
REQ000001265209 23-02-15 15:41 Submitted Waiting Approval 6
REQ000001265209 23-02-15 15:42 Waiting Approval Planning 85752
REQ000001265209 24-02-15 15:31 Planning In Progress 23263
REQ000001265504 23-02-15 16:06 Submitted Waiting Approval 7
REQ000001265504 23-02-15 16:06 Waiting Approval Planning 84284
REQ000001265504 24-02-15 15:31 Planning In Progress 24539
REQ000001267900 24-02-15 15:31 Planning In Progress 57985
REQ000001267900 24-02-15 8:34 Submitted Waiting Approval 9
REQ000001267900 24-02-15 8:34 Waiting Approval Planning 25008
REQ000001268150 24-02-15 15:31 Planning In Progress 58530
REQ000001268150 24-02-15 8:36 Submitted Waiting Approval 8
REQ000001268150 24-02-15 8:36 Waiting Approval Planning 24894
REQ000001268152 24-02-15 15:31 Planning In Progress 59697
REQ000001268152 24-02-15 8:38 Submitted Waiting Approval 5
REQ000001268152 24-02-15 8:38 Waiting Approval Planning 24768
REQ000001268154 24-02-15 15:31 Planning In Progress 59917
REQ000001268154 24-02-15 8:40 Submitted Waiting Approval 6
REQ000001268154 24-02-15 8:40 Waiting Approval Planning 24670
REQ000001268232 24-02-15 15:31 Planning In Progress 60247
REQ000001268232 24-02-15 8:42 Submitted Waiting Approval 8
REQ000001268232 24-02-15 8:42 Waiting Approval Planning 24539

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 1 1 44.3 44.3
In Progress 2 2 64.7 129.3
Planning 13 13 29.4 382.8
Submitted 13 13 0.0 0.0
Waiting Approval 13 13 0.6 7.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Closed 1 44.3 44.3
In Progress Completed 2 64.7 129.3
Planning In Progress 13 29.4 382.8
Submitted Waiting Approval 13 0.0 0.0
Waiting Approval Planning 13 0.6 7.9