15 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

0.0% Draft 12.5% In Progress 48.4% Pending 0.2% Planning 0.0% Rejected 0.0% Submitted 38.9% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 57 out of 57

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000625488 10-06-14 6:49 Submitted Waiting Approval 6
REQ000000625488 10-06-14 6:49 Waiting Approval Planning 5301095
REQ000000625488 10-08-14 15:21 Planning Pending 1709
REQ000000625488 10-08-14 15:49 Pending In Progress 6733192
REQ000000625772 10-06-14 6:37 Submitted Waiting Approval 8
REQ000000625772 10-06-14 6:37 Waiting Approval Planning 5301781
REQ000000625772 10-08-14 15:20 Planning Pending 1611
REQ000000625772 10-08-14 15:47 Pending In Progress 6729817
REQ000000625775 10-06-14 6:41 Submitted Waiting Approval 8
REQ000000625775 10-06-14 6:41 Waiting Approval Planning 5301584
REQ000000625775 10-08-14 15:21 Planning Pending 1806
REQ000000625775 10-08-14 15:51 Pending In Progress 6730076
REQ000000625790 10-06-14 6:51 Submitted Waiting Approval 7
REQ000000625790 10-06-14 6:51 Waiting Approval Planning 5300971
REQ000000625790 10-08-14 15:21 Planning Pending 1644
REQ000000625790 10-08-14 15:48 Pending In Progress 6733602
REQ000000625917 10-06-14 6:47 Submitted Waiting Approval 7
REQ000000625917 10-06-14 6:47 Waiting Approval Planning 5301211
REQ000000625917 10-08-14 15:21 Planning Pending 1751
REQ000000625917 10-08-14 15:50 Pending In Progress 6731523
REQ000000625961 10-06-14 7:21 Submitted Waiting Approval 9
REQ000000625961 10-06-14 7:22 Waiting Approval Planning 5299152
REQ000000625961 10-08-14 15:21 Planning Pending 1844
REQ000000625961 10-08-14 15:52 Pending In Progress 6733808
REQ000000626009 10-06-14 6:44 Submitted Waiting Approval 8
REQ000000626009 10-06-14 6:44 Waiting Approval Planning 5301408
REQ000000626009 10-08-14 15:21 Planning Pending 1780
REQ000000626009 10-08-14 15:50 Pending In Progress 6730449
REQ000001257724 20-02-15 15:59 Submitted Waiting Approval 17
REQ000001257724 20-02-15 15:59 Waiting Approval Planning 259562
REQ000001257724 23-02-15 16:05 Planning In Progress 163378
REQ000001272924 24-02-15 19:00 Submitted Waiting Approval 4
REQ000001272924 24-02-15 19:00 Waiting Approval Rejected 2063
REQ000001272924 24-02-15 19:34 Rejected Draft 222
REQ000001272924 24-02-15 19:38 Draft Submitted 195
REQ000001272924 24-02-15 19:41 Submitted Waiting Approval 1
REQ000001272924 24-02-15 19:41 Waiting Approval Planning 147732
REQ000001272924 26-02-15 12:44 Planning In Progress 10623
REQ000001280764 03-02-15 15:45 In Progress Submitted 1918085
REQ000001280764 25-02-15 20:33 Submitted Waiting Approval 8
REQ000001280764 25-02-15 20:33 Waiting Approval Planning 150154
REQ000001281025 03-02-15 15:38 In Progress Submitted 1919595
REQ000001281025 25-02-15 20:51 Submitted Waiting Approval 8
REQ000001281025 25-02-15 20:51 Waiting Approval Planning 149078
REQ000001286166 26-02-15 14:41 Submitted Waiting Approval 13
REQ000001286166 26-02-15 14:41 Waiting Approval Planning 6461
REQ000001286166 26-02-15 16:28 Planning In Progress 4864
REQ000001286416 26-02-15 14:58 Submitted Waiting Approval 36
REQ000001286416 26-02-15 14:59 Waiting Approval Planning 5393
REQ000001286416 26-02-15 16:29 Planning In Progress 4646
REQ000001286416 26-02-15 17:46 In Progress Completed 8353031
REQ000001286557 26-02-15 15:16 Submitted Waiting Approval 11
REQ000001286557 26-02-15 15:16 Waiting Approval Planning 4368
REQ000001286557 26-02-15 16:29 Planning In Progress 3311
REQ000001286820 26-02-15 15:10 Submitted Waiting Approval 15
REQ000001286820 26-02-15 15:10 Waiting Approval Planning 4715
REQ000001286820 26-02-15 16:29 Planning In Progress 4398

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Draft 1 1 0.0 0.0
In Progress 3 3 47.0 141.1
Pending 7 7 77.9 545.4
Planning 13 13 0.2 2.4
Rejected 1 1 0.0 0.0
Submitted 16 16 0.0 0.0
Waiting Approval 16 16 27.4 437.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Draft Submitted 1 0.0 0.0
In Progress Completed 1 96.7 96.7
Submitted 2 22.2 44.4
Pending In Progress 7 77.9 545.4
Planning In Progress 6 0.4 2.2
Pending 7 0.0 0.1
Rejected Draft 1 0.0 0.0
Submitted Waiting Approval 16 0.0 0.0
Waiting Approval Planning 15 29.2 437.9
Rejected 1 0.0 0.0