8 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

4.9% Planning 0.0% Submitted 95.1% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 24 out of 24

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000001067700 14-01-15 16:29 Submitted Waiting Approval 10
REQ000001067700 14-01-15 16:29 Waiting Approval Planning 1294141
REQ000001067700 29-01-15 15:58 Planning In Progress 66488
REQ000001067999 14-01-15 17:08 Submitted Waiting Approval 4
REQ000001067999 14-01-15 17:08 Waiting Approval Planning 1291841
REQ000001067999 29-01-15 15:59 Planning In Progress 66390
REQ000001068144 14-01-15 16:45 Submitted Waiting Approval 5
REQ000001068144 14-01-15 16:45 Waiting Approval Planning 1293260
REQ000001068144 29-01-15 15:59 Planning In Progress 66393
REQ000001068189 14-01-15 17:27 Submitted Waiting Approval 9
REQ000001068189 14-01-15 17:27 Waiting Approval Planning 1290639
REQ000001068189 29-01-15 15:58 Planning In Progress 66353
REQ000001068241 14-01-15 17:03 Submitted Waiting Approval 8
REQ000001068241 14-01-15 17:04 Waiting Approval Planning 1292134
REQ000001068241 29-01-15 15:59 Planning In Progress 66391
REQ000001068266 14-01-15 17:17 Submitted Waiting Approval 6
REQ000001068266 14-01-15 17:17 Waiting Approval Planning 1291048
REQ000001068266 29-01-15 15:54 Planning In Progress 66621
REQ000001068356 14-01-15 17:12 Submitted Waiting Approval 7
REQ000001068356 14-01-15 17:12 Waiting Approval Planning 1291381
REQ000001068356 29-01-15 15:55 Planning In Progress 66598
REQ000001068710 14-01-15 17:22 Submitted Waiting Approval 5
REQ000001068710 14-01-15 17:22 Waiting Approval Planning 1290835
REQ000001068710 29-01-15 15:56 Planning In Progress 66474

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
SR Audit Status
Planning 8 8 0.8 6.2
Submitted 8 8 0.0 0.0
Waiting Approval 8 8 15.0 119.6

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Planning In Progress 8 0.8 6.2
Submitted Waiting Approval 8 0.0 0.0
Waiting Approval Planning 8 15.0 119.6