5 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

25.4% Completed 61.8% In Progress 9.9% Planning 0.0% Submitted 2.9% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 18 out of 18

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000885867 12-01-14 14:46 Planning In Progress 7771805
REQ000000885867 12-04-14 13:36 In Progress Completed 1144
REQ000000885867 12-04-14 13:55 Completed Submitted 19884430
REQ000000885867 28-11-14 17:22 Submitted Waiting Approval 15
REQ000000885867 28-11-14 17:22 Waiting Approval Closed 1814821
REQ000001134254 03-02-15 16:37 Completed Planning 843419
REQ000001134254 13-02-15 10:54 Planning In Progress 13557
REQ000001134254 27-01-15 21:47 Submitted Waiting Approval 21
REQ000001134254 27-01-15 21:47 Waiting Approval Completed 586200
REQ000001194728 02-09-15 12:48 Submitted Waiting Approval 6
REQ000001194728 19-02-15 11:49 Planning In Progress 12280
REQ000001194728 19-02-15 15:13 In Progress Submitted 16839254
REQ000001196356 02-09-15 16:23 Submitted Waiting Approval 7
REQ000001196356 16-02-15 13:56 Planning In Progress 265840
REQ000001196356 19-02-15 15:47 In Progress Submitted 16850172
REQ000001196653 02-09-15 16:21 Submitted Waiting Approval 6
REQ000001196653 19-02-15 11:49 Planning In Progress 12500
REQ000001196653 19-02-15 15:17 In Progress Submitted 16851860

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 2 2 120.0 239.9
In Progress 4 4 146.2 585.0
Planning 5 5 18.7 93.5
Submitted 5 5 0.0 0.0
Waiting Approval 2 2 13.9 27.8

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Planning 1 9.8 9.8
Submitted 1 230.1 230.1
In Progress Completed 1 0.0 0.0
Submitted 3 195.0 585.0
Planning In Progress 5 18.7 93.5
Submitted Waiting Approval 5 0.0 0.0
Waiting Approval Closed 1 21.0 21.0
Completed 1 6.8 6.8