10 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

17.9% In Progress 58.4% Planning 0.0% Submitted 23.7% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 31 out of 31

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000718357 11-03-14 8:47 Planning In Progress 2702652
REQ000000718357 11-04-14 15:32 In Progress Submitted 16919253
REQ000000718357 24-10-14 11:19 Submitted Waiting Approval 8
REQ000000718369 11-03-14 8:48 Planning Submitted 19622776
REQ000000718369 24-10-14 11:34 Submitted Waiting Approval 8
REQ000000718369 24-10-14 11:34 Waiting Approval In Progress 4152686
REQ000000718466 11-03-14 8:48 Planning Submitted 19623074
REQ000000718466 24-10-14 11:39 Submitted Waiting Approval 8
REQ000000718466 24-10-14 11:39 Waiting Approval In Progress 2930786
REQ000000745517 13-11-14 8:02 Planning In Progress 16839
REQ000000745517 30-10-14 10:02 Submitted Waiting Approval 12
REQ000000745517 30-10-14 10:02 Waiting Approval Planning 1202409
REQ000000746726 12-12-14 10:18 Planning In Progress 2949353
REQ000000746726 15-01-15 13:33 In Progress Pending 14417558
REQ000000746726 30-10-14 13:02 Submitted Waiting Approval 9
REQ000000746726 30-10-14 13:02 Waiting Approval Planning 3705306
REQ000000747309 11-03-14 8:49 Planning Submitted 20150080
REQ000000747309 30-10-14 14:03 Submitted Waiting Approval 15
REQ000000747309 30-10-14 14:03 Waiting Approval In Progress 3624956
REQ000000747406 11-03-14 8:48 Planning Submitted 20149943
REQ000000747406 30-10-14 14:01 Submitted Waiting Approval 15
REQ000000747406 30-10-14 14:01 Waiting Approval In Progress 3625302
REQ000000759375 11-03-14 12:09 Submitted Waiting Approval 16
REQ000000759375 11-03-14 12:09 Waiting Approval Planning 21325879
REQ000000759375 13-11-14 8:00 Planning In Progress 446095
REQ000000968365 16-12-14 16:33 Submitted Waiting Approval 3
REQ000000968365 16-12-14 16:34 Waiting Approval Planning 162374
REQ000000968365 18-12-14 13:40 Planning In Progress 16835880
REQ000001232563 16-02-15 15:32 Submitted Waiting Approval 13
REQ000001232563 16-02-15 15:32 Waiting Approval Planning 836571
REQ000001232563 26-02-15 7:55 Planning In Progress 29793

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 2 2 181.3 362.7
Planning 10 10 118.7 1,186.6
Submitted 10 10 0.0 0.0
Waiting Approval 9 9 53.5 481.1

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress Pending 1 166.9 166.9
Submitted 1 195.8 195.8
Planning In Progress 6 44.3 266.0
Submitted 4 230.2 920.7
Submitted Waiting Approval 10 0.0 0.0
Waiting Approval In Progress 4 41.5 165.9
Planning 5 63.0 315.2