4 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

21.8% Closed 49.2% In Progress 8.8% Planning 0.0% Submitted 20.2% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 16 out of 16

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000812725 13-11-14 13:31 Submitted Waiting Approval 33
REQ000000812725 13-11-14 13:31 Waiting Approval Planning 610916
REQ000000812725 20-11-14 15:13 Planning In Progress 80935
REQ000000812725 21-02-15 1:17 Closed Completed 3502801
REQ000000812725 21-11-14 13:42 In Progress Closed 7904100
REQ000000812847 13-11-14 13:36 Submitted Waiting Approval 24
REQ000000812847 13-11-14 13:36 Waiting Approval Planning 610645
REQ000000812847 20-11-14 15:14 Planning In Progress 81243
REQ000000812847 21-02-15 1:17 Closed Completed 3503027
REQ000000812847 21-11-14 13:48 In Progress Closed 7903768
REQ000000940043 12-10-14 12:33 Submitted Waiting Approval 24
REQ000000940043 12-10-14 12:33 Waiting Approval Planning 13291
REQ000000940043 12-10-14 16:15 Planning In Progress 2666578
REQ000000940237 12-10-14 12:57 Submitted Waiting Approval 29
REQ000000940237 12-10-14 12:58 Waiting Approval Planning 5253862
REQ000000940237 12-12-14 8:22 Planning In Progress 5103

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 2 2 40.5 81.1
In Progress 2 2 91.5 183.0
Planning 4 4 8.2 32.8
Submitted 4 4 0.0 0.0
Waiting Approval 4 4 18.8 75.1

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Completed 2 40.5 81.1
In Progress Closed 2 91.5 183.0
Planning In Progress 4 8.2 32.8
Submitted Waiting Approval 4 0.0 0.0
Waiting Approval Planning 4 18.8 75.1