Dewan Housing Finance Corporation Ltd. (DHFL), a housing finance company, was established to enable access to affordable housing finance to the lower and middle income groups in semi-urban and rural parts of India.
To do this, DHFL scrutinizes end-to-end customer loan applications in multiple geographic locations. Following the operations protocol, DHFL then verifies the documents and check the eligibility of the applicant.
Their fantastic growth story received felicitation from the Ministry of Housing and Urban Affairs, Government of India for “The Best Performing Primary Lending Institution under CLSS for MIG” in 2018-19.
With massive growth in customer base, came challenges in handling customer operations across multiple customer onboarding functions. Any delay in customer operations would hamper customer satisfaction. In order to create customer delight, DHFL needed a visual analytics solution in form of a data application. The intent was to enable DHFL to take data-driven decisions on areas with operational bottlenecks.
The visual analytics solution was designed to focus on three major hiccups.
Optimally Allign Operational Capacity
High Turnaround Time Across Functions
High Pending Loan Application
To address the business challenge, Gramener developed a set of visual analytics dashboards using Gramener’s proprietary development platform Gramex. Gramex integrated a variety of options in the dashboard for DHFL executives to:
Our partnership with DHFL also offered a balanced mix of analytics and visualization capabilities. Gramener’s technology consulting improved DHFL’s overall operational excellence with:
Gramener worked with DHFL on an in-premise model where data existed within the enterprise on IBM Database stack. We were able to deploy Gramex enabled applications on top of their core systems.
Using the visual analytics data application, DHFL was able to achieve improved operational excellence benefits such as: