7 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

0.0% Draft 99.7% In Progress 0.0% Planning 0.1% Rejected 0.0% Submitted 0.2% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 28 out of 28

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000852900 21-11-14 16:11 Submitted Waiting Approval 20
REQ000000852900 21-11-14 16:11 Waiting Approval Rejected 229448
REQ000000852900 24-11-14 7:55 Rejected Draft 94101
REQ000000852900 25-11-14 10:04 Draft Submitted 30
REQ000000852900 25-11-14 10:04 Waiting Approval Planning 102809
REQ000000852900 26-11-14 14:38 Planning In Progress 8206
REQ000000875536 12-02-14 10:26 Planning In Progress 11185
REQ000000875536 12-02-14 13:33 In Progress Submitted 24807891
REQ000000875536 26-11-14 16:37 Submitted Waiting Approval 12
REQ000000875545 12-02-14 10:20 Rejected Draft 10815
REQ000000875545 12-02-14 13:20 Draft Submitted 304
REQ000000875545 12-02-14 13:25 Submitted Waiting Approval 2
REQ000000875545 12-02-14 13:25 Waiting Approval Planning 211
REQ000000875545 12-02-14 13:28 Planning In Progress 1191
REQ000000875545 12-02-14 13:48 In Progress Submitted 24807424
REQ000000875545 26-11-14 16:45 Submitted Waiting Approval 13
REQ000000875714 12-02-14 10:27 Planning In Progress 11423
REQ000000875714 12-02-14 13:37 In Progress Submitted 24807755
REQ000000875714 26-11-14 16:40 Submitted Waiting Approval 15
REQ000000875721 12-02-14 10:22 Planning In Progress 13183
REQ000000875721 12-02-14 14:02 In Progress Submitted 24806741
REQ000000875721 26-11-14 16:48 Submitted Waiting Approval 16
REQ000000875805 12-02-14 13:21 Planning In Progress 1286
REQ000000875805 12-02-14 13:42 In Progress Submitted 24807625
REQ000000875805 26-11-14 16:43 Submitted Waiting Approval 16
REQ000000875815 12-02-14 10:23 Planning In Progress 13304
REQ000000875815 12-02-14 14:05 In Progress Submitted 24806678
REQ000000875815 26-11-14 16:49 Submitted Waiting Approval 11

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Draft 2 2 0.0 0.0
In Progress 6 6 287.1 1,722.7
Planning 7 7 0.1 0.7
Rejected 2 2 0.6 1.2
Submitted 8 8 0.0 0.0
Waiting Approval 3 3 1.3 3.8

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Draft Submitted 2 0.0 0.0
In Progress Submitted 6 287.1 1,722.7
Planning In Progress 7 0.1 0.7
Rejected Draft 2 0.6 1.2
Submitted Waiting Approval 8 0.0 0.0
Waiting Approval Planning 2 0.6 1.2
Rejected 1 2.7 2.7