8 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

1.9% Closed 16.4% Completed 61.4% In Progress 3.7% Planning 0.0% Submitted 16.6% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 28 out of 28

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000991482 22-12-14 16:10 Submitted Waiting Approval 8
REQ000000991482 22-12-14 16:11 Waiting Approval Planning 3091
REQ000000991482 22-12-14 17:02 Planning In Progress 74783
REQ000000991482 23-12-14 13:48 In Progress Cancelled 1879349
REQ000001054426 01-12-15 17:33 Submitted Waiting Approval 4
REQ000001054426 13-01-15 11:19 Planning In Progress 9514
REQ000001054426 13-01-15 13:58 In Progress Submitted 27833692
REQ000001065797 14-01-15 11:00 Submitted Waiting Approval 3
REQ000001065797 14-01-15 11:00 Waiting Approval Planning 6593
REQ000001065797 14-01-15 12:50 Planning Cancelled 798408
REQ000001096618 20-01-15 15:19 Submitted Waiting Approval 4
REQ000001096618 20-01-15 15:19 Waiting Approval Planning 78395
REQ000001096618 21-01-15 13:06 Planning Cancelled 793427
REQ000001181480 02-05-15 16:25 Submitted Waiting Approval 8
REQ000001181480 02-05-15 16:25 Waiting Approval Planning 2666154
REQ000001181480 02-06-15 13:01 Planning In Progress 13034
REQ000001181480 03-02-15 5:02 Closed Completed 901655
REQ000001181480 13-02-15 15:29 Completed Submitted 6742552
REQ000001182767 02-05-15 21:24 Submitted Waiting Approval 7
REQ000001182767 02-05-15 21:24 Waiting Approval Planning 2648245
REQ000001182767 02-06-15 13:01 Planning In Progress 17288
REQ000001182780 02-05-15 21:59 Submitted Waiting Approval 8
REQ000001182780 02-05-15 21:59 Waiting Approval Planning 2646130
REQ000001182780 02-06-15 13:01 Planning In Progress 13663
REQ000001238685 03-02-15 14:04 Completed Submitted 1209176
REQ000001238685 17-02-15 13:57 Submitted Waiting Approval 5
REQ000001238685 17-02-15 13:57 Waiting Approval Planning 8098
REQ000001238685 17-02-15 16:12 Planning In Progress 60484

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 1 1 10.4 10.4
Completed 2 2 46.0 92.0
In Progress 2 2 172.0 343.9
Planning 8 8 2.6 20.6
Submitted 8 8 0.0 0.0
Waiting Approval 7 7 13.3 93.2

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Completed 1 10.4 10.4
Completed Submitted 2 46.0 92.0
In Progress Cancelled 1 21.8 21.8
Submitted 1 322.1 322.1
Planning Cancelled 2 9.2 18.4
In Progress 6 0.4 2.2
Submitted Waiting Approval 8 0.0 0.0
Waiting Approval Planning 7 13.3 93.2