6 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

81.7% Completed 17.9% In Progress 0.2% Planning 0.0% Submitted 0.1% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 30 out of 30

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000705937 12-02-14 10:28 Completed Submitted 21763788
REQ000000705937 22-10-14 10:55 Planning In Progress 72520
REQ000000705937 22-10-14 7:58 Submitted Waiting Approval 10
REQ000000705937 22-10-14 7:58 Waiting Approval Planning 10596
REQ000000705937 23-10-14 7:03 In Progress Closed 4789092
REQ000000705948 12-02-14 10:29 Completed Submitted 21763986
REQ000000705948 22-10-14 10:55 Planning In Progress 72538
REQ000000705948 22-10-14 8:03 Submitted Waiting Approval 12
REQ000000705948 22-10-14 8:03 Waiting Approval Planning 10341
REQ000000705948 23-10-14 7:04 In Progress Closed 4789043
REQ000000705951 12-02-14 10:30 Completed Submitted 21764104
REQ000000705951 22-10-14 10:55 Planning In Progress 72583
REQ000000705951 22-10-14 8:05 Submitted Waiting Approval 11
REQ000000705951 22-10-14 8:05 Waiting Approval Planning 10214
REQ000000705951 23-10-14 7:05 In Progress Closed 4788993
REQ000000706020 12-02-14 10:28 Completed Submitted 21763921
REQ000000706020 22-10-14 10:55 Planning In Progress 72526
REQ000000706020 22-10-14 8:00 Submitted Waiting Approval 13
REQ000000706020 22-10-14 8:00 Waiting Approval Planning 10464
REQ000000706020 23-10-14 7:04 In Progress Closed 4789068
REQ000000706105 12-02-14 10:30 Completed Submitted 21764259
REQ000000706105 22-10-14 10:55 Planning In Progress 72559
REQ000000706105 22-10-14 8:08 Submitted Waiting Approval 10
REQ000000706105 22-10-14 8:08 Waiting Approval Planning 10036
REQ000000706105 23-10-14 7:04 In Progress Closed 4789017
REQ000000708094 12-02-14 10:31 Completed Submitted 21784615
REQ000000708094 22-10-14 13:48 Submitted Waiting Approval 12
REQ000000708094 22-10-14 13:48 Waiting Approval Planning 149395
REQ000000708094 24-10-14 12:10 In Progress Closed 4684284
REQ000000708094 24-10-14 7:18 Planning In Progress 17510

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 6 6 251.9 1,511.6
In Progress 6 6 55.2 331.4
Planning 6 6 0.7 4.4
Submitted 6 6 0.0 0.0
Waiting Approval 6 6 0.4 2.3

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Submitted 6 251.9 1,511.6
In Progress Closed 6 55.2 331.4
Planning In Progress 6 0.7 4.4
Submitted Waiting Approval 6 0.0 0.0
Waiting Approval Planning 6 0.4 2.3