29 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

4.0% Cancelled 14.4% Closed 7.0% Completed 0.1% Draft 56.0% In Progress 6.1% Pending 10.5% Planning 0.0% Rejected 0.0% Submitted 1.9% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 100 out of 120

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000622323 10-03-14 14:09 Submitted Waiting Approval 11
REQ000000622323 10-03-14 14:10 Waiting Approval Planning 1640
REQ000000622323 10-03-14 14:37 Planning In Progress 7940628
REQ000000622323 10-06-14 12:21 In Progress Closed 16434053
REQ000000622323 12-02-14 10:20 Completed Submitted 2260178
REQ000000622606 10-03-14 14:11 Submitted Waiting Approval 13
REQ000000622606 10-03-14 14:11 Waiting Approval Planning 1567
REQ000000622606 10-03-14 14:37 Planning In Progress 7941190
REQ000000622606 10-06-14 12:31 In Progress Closed 16433454
REQ000000622606 12-02-14 10:18 Completed Submitted 2260380
REQ000000634516 10-07-14 11:19 Submitted Waiting Approval 12
REQ000000634516 10-07-14 11:20 Waiting Approval Planning 1450
REQ000000634516 10-07-14 11:44 Planning In Progress 2663176
REQ000000634516 10-08-14 7:30 In Progress Completed 180298
REQ000000634516 12-08-14 9:35 Completed Closed 11520266
REQ000000659544 13-10-14 9:05 Submitted Waiting Approval 18
REQ000000659544 13-10-14 9:05 Waiting Approval Planning 1223
REQ000000659544 13-10-14 9:26 Planning In Progress 1171
REQ000000659544 13-10-14 9:45 In Progress Closed 8707397
REQ000000659544 22-01-15 4:28 Closed Completed 11270842
REQ000000820140 12-02-14 22:58 Pending In Progress 18282508
REQ000000820140 12-09-14 13:27 In Progress Submitted 5455462
REQ000000820140 14-11-14 16:51 Submitted Waiting Approval 10
REQ000000820140 14-11-14 16:51 Waiting Approval Planning 257009
REQ000000820140 17-11-14 16:15 Planning In Progress 93556
REQ000000820140 18-11-14 18:14 In Progress Cancelled 2586521
REQ000000853178 21-11-14 16:32 Submitted Waiting Approval 20
REQ000000853178 21-11-14 16:32 Waiting Approval Planning 508614
REQ000000853178 27-11-14 13:49 Planning In Progress 2071
REQ000000853188 21-11-14 16:38 Submitted Waiting Approval 15
REQ000000853188 21-11-14 16:39 Waiting Approval Planning 508239
REQ000000853188 27-11-14 13:49 Planning In Progress 2353
REQ000000853194 12-09-14 13:51 Cancelled Submitted 6058392
REQ000000853194 21-11-14 16:45 Submitted Waiting Approval 14
REQ000000853194 21-11-14 16:45 Waiting Approval Rejected 258
REQ000000853194 21-11-14 16:49 Rejected Draft 275
REQ000000853194 21-11-14 16:54 Draft Submitted 42
REQ000000853194 21-11-14 16:54 Submitted Waiting Approval 1
REQ000000853194 21-11-14 16:54 Waiting Approval Planning 507257
REQ000000853194 27-11-14 13:49 Planning In Progress 2839
REQ000000853530 12-09-14 13:50 Cancelled Submitted 6058358
REQ000000853530 21-11-14 16:43 Submitted Waiting Approval 15
REQ000000853530 21-11-14 16:43 Waiting Approval Planning 507957
REQ000000853530 27-11-14 13:49 Planning In Progress 2602
REQ000000858673 24-11-14 9:59 Submitted Waiting Approval 13
REQ000000858673 24-11-14 9:59 Waiting Approval Planning 272980
REQ000000858673 27-11-14 13:49 Planning In Progress 3276
REQ000000858936 24-11-14 9:57 Submitted Waiting Approval 12
REQ000000858936 24-11-14 9:58 Waiting Approval Planning 273074
REQ000000858936 27-11-14 13:49 Planning In Progress 3070
REQ000000885385 12-01-14 11:10 Planning In Progress 6436
REQ000000885385 12-01-14 12:57 In Progress Submitted 27659563
REQ000000885385 28-11-14 16:10 Submitted Waiting Approval 13
REQ000000947090 12-11-14 14:51 Submitted Waiting Approval 16
REQ000000947090 12-11-14 14:51 Waiting Approval Planning 1250
REQ000000947090 12-11-14 15:12 Planning In Progress 2873
REQ000000947195 12-11-14 15:29 Submitted Waiting Approval 15
REQ000000947195 12-11-14 15:30 Waiting Approval Planning 3829
REQ000000947195 12-11-14 16:33 Planning In Progress 2579146
REQ000000947311 12-11-14 14:20 Submitted Waiting Approval 20
REQ000000947311 12-11-14 14:20 Waiting Approval Planning 1371
REQ000000947311 12-11-14 14:43 Planning In Progress 2582537
REQ000000967789 16-12-14 15:59 Submitted Waiting Approval 4
REQ000000967789 16-12-14 15:59 Waiting Approval Planning 62946
REQ000000967789 17-12-14 9:28 Planning In Progress 22288
REQ000000968100 16-12-14 16:08 Submitted Waiting Approval 7
REQ000000968100 16-12-14 16:08 Waiting Approval Planning 62410
REQ000000968100 17-12-14 9:29 Planning In Progress 20702
REQ000000968296 16-12-14 16:03 Submitted Waiting Approval 5
REQ000000968296 16-12-14 16:03 Waiting Approval Planning 62749
REQ000000968296 17-12-14 9:28 Planning In Progress 21889
REQ000000968506 16-12-14 16:05 Submitted Waiting Approval 5
REQ000000968506 16-12-14 16:05 Waiting Approval Planning 62587
REQ000000968506 17-12-14 9:29 Planning In Progress 21447
REQ000001060136 13-01-15 14:12 Draft Submitted 169058
REQ000001060136 15-01-15 13:10 Submitted Waiting Approval 7
REQ000001060136 15-01-15 13:10 Waiting Approval Planning 13758
REQ000001060136 15-01-15 16:59 Planning In Progress 924971
REQ000001060136 26-01-15 9:55 In Progress Completed 347203
REQ000001060136 30-01-15 10:22 Completed Closed 1304840
REQ000001133581 02-02-15 10:18 Planning Closed 2129440
REQ000001133581 02-03-15 15:14 In Progress Completed 21150315
REQ000001133581 27-01-15 20:13 Submitted Waiting Approval 6
REQ000001133581 27-01-15 20:13 Waiting Approval Planning 482642
REQ000001133581 27-02-15 1:48 Closed In Progress 307566
REQ000001133583 02-02-15 10:18 Planning Closed 2129440
REQ000001133583 02-03-15 15:07 In Progress Completed 21150966
REQ000001133583 27-01-15 20:20 Submitted Waiting Approval 7
REQ000001133583 27-01-15 20:20 Waiting Approval Planning 482249
REQ000001133583 27-02-15 1:48 Closed In Progress 307136
REQ000001133978 02-02-15 10:17 Planning Closed 2129459
REQ000001133978 02-03-15 15:20 In Progress Completed 21148388
REQ000001133978 27-01-15 20:01 Submitted Waiting Approval 10
REQ000001133978 27-01-15 20:01 Waiting Approval Planning 483362
REQ000001133978 27-02-15 1:48 Closed In Progress 307899
REQ000001134136 02-02-15 10:18 Planning Closed 67453
REQ000001134136 02-03-15 14:57 In Progress Completed 23745113
REQ000001134136 03-02-15 5:02 Closed In Progress 2368481
REQ000001134136 27-01-15 20:25 Submitted Waiting Approval 6
REQ000001134136 27-01-15 20:25 Waiting Approval Planning 481995

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 2 2 70.1 140.2
Closed 7 7 71.3 499.4
Completed 5 5 49.0 245.1
Draft 2 2 1.0 2.0
In Progress 14 14 139.1 1,948.0
Pending 1 1 211.6 211.6
Planning 29 29 12.6 364.0
Rejected 1 1 0.0 0.0
Submitted 30 30 0.0 0.0
Waiting Approval 29 29 2.3 66.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled Submitted 2 70.1 140.2
Closed Completed 2 216.3 432.7
In Progress 4 9.5 38.1
Planning 1 28.6 28.6
Completed Closed 2 74.2 148.4
Submitted 3 32.2 96.7
Draft Submitted 2 1.0 2.0
In Progress Cancelled 1 29.9 29.9
Closed 4 120.4 481.4
Completed 7 150.5 1,053.4
Submitted 2 191.6 383.3
Pending In Progress 1 211.6 211.6
Planning Cancelled 1 1.0 1.0
Closed 4 18.7 74.7
In Progress 24 12.0 288.3
Rejected Draft 1 0.0 0.0
Submitted Waiting Approval 30 0.0 0.0
Waiting Approval Closed 1 1.1 1.1
Planning 27 2.4 65.8
Rejected 1 0.0 0.0