4 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

37.2% Completed 2.5% In Progress 45.8% Planning 0.0% Submitted 14.5% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 14 out of 14

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000948331 12-11-14 17:11 Submitted Waiting Approval 26
REQ000000948331 12-11-14 17:12 Waiting Approval Planning 5952324
REQ000000948331 20-01-15 14:37 Planning Cancelled 21758
REQ000001053568 01-12-15 16:00 Submitted Waiting Approval 8
REQ000001053568 19-01-15 8:47 Planning Submitted 27328411
REQ000001074028 15-01-15 14:56 Submitted Waiting Approval 7
REQ000001074028 15-01-15 14:56 Waiting Approval Planning 323620
REQ000001074028 19-01-15 8:50 Planning In Progress 616853
REQ000001074028 26-01-15 12:10 In Progress Completed 338224
REQ000001074028 30-01-15 10:08 Completed Closed 1305685
REQ000001207854 02-11-15 9:57 Submitted Waiting Approval 11
REQ000001207854 02-11-15 9:57 Waiting Approval Planning 2617230
REQ000001207854 13-02-15 13:42 In Progress Completed 1211761
REQ000001207854 27-02-15 14:18 Completed Submitted 21411544

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 2 2 131.5 262.9
In Progress 2 2 9.0 17.9
Planning 3 3 107.9 323.7
Submitted 4 4 0.0 0.0
Waiting Approval 3 3 34.3 102.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Closed 1 15.1 15.1
Submitted 1 247.8 247.8
In Progress Completed 2 9.0 17.9
Planning Cancelled 1 0.3 0.3
In Progress 1 7.1 7.1
Submitted 1 316.3 316.3
Submitted Waiting Approval 4 0.0 0.0
Waiting Approval Planning 3 34.3 102.9