5 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

13.4% Closed 4.7% Completed 13.7% In Progress 17.8% Planning 0.0% Submitted 50.4% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 23 out of 23

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000719608 22-01-15 4:28 Closed Completed 11270166
REQ000000719608 24-10-14 14:28 Submitted Waiting Approval 13
REQ000000719608 24-10-14 14:28 Waiting Approval Planning 599598
REQ000000719608 31-10-14 13:01 Planning In Progress 2184
REQ000000719608 31-10-14 13:38 In Progress Closed 7138226
REQ000000772285 11-05-14 10:28 Submitted Waiting Approval 14
REQ000000772285 11-05-14 10:28 Waiting Approval In Progress 16431419
REQ000000772285 11-12-14 16:06 Planning Completed 2923342
REQ000000772285 14-01-15 12:08 Completed Closed 1335582
REQ000000772285 17-11-14 14:45 In Progress Planning 2078405
REQ000000772505 11-05-14 10:25 Submitted Waiting Approval 15
REQ000000772505 11-05-14 10:25 Waiting Approval In Progress 16431867
REQ000000772505 11-12-14 16:05 Planning Completed 2923238
REQ000000772505 14-01-15 12:06 Completed Closed 1335700
REQ000000772505 17-11-14 14:50 In Progress Planning 2078134
REQ000000942789 12-10-14 22:15 Submitted Waiting Approval 23
REQ000000942789 12-10-14 22:16 Waiting Approval Planning 8858013
REQ000000942789 23-01-15 10:49 Planning In Progress 355433
REQ000000942789 27-01-15 13:33 In Progress Completed 244166
REQ000000942789 30-01-15 9:23 Completed Closed 1308445
REQ000001088502 19-01-15 13:41 Submitted Waiting Approval 5
REQ000001088502 19-01-15 13:41 Waiting Approval Planning 96764
REQ000001088502 20-01-15 16:34 Planning In Progress 8800591

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 1 1 130.4 130.4
Completed 3 3 15.4 46.1
In Progress 4 4 33.4 133.6
Planning 5 5 34.7 173.7
Submitted 5 5 0.0 0.0
Waiting Approval 5 5 98.2 490.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Completed 1 130.4 130.4
Completed Closed 3 15.4 46.1
In Progress Closed 1 82.6 82.6
Completed 1 2.8 2.8
Planning 2 24.1 48.1
Planning Completed 2 33.8 67.7
In Progress 3 35.3 106.0
Submitted Waiting Approval 5 0.0 0.0
Waiting Approval In Progress 2 190.2 380.4
Planning 3 36.9 110.6