3 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

10.4% Cancelled 0.0% Draft 0.0% In Progress 7.5% Planning 53.6% Rejected 0.0% Submitted 28.5% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 14 out of 14

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000884234 12-01-14 13:20 Rejected Draft 20981349
REQ000000884234 12-09-14 9:29 Draft Submitted 569
REQ000000884234 12-09-14 9:39 Submitted Waiting Approval 1
REQ000000884234 12-09-14 9:39 Waiting Approval Planning 2597182
REQ000000884234 12-10-14 11:05 Planning In Progress 24
REQ000000884234 12-10-14 11:05 In Progress Cancelled 8191
REQ000000884234 12-10-14 13:22 Cancelled Submitted 4051093
REQ000000884234 28-11-14 10:40 Submitted Waiting Approval 24
REQ000000931784 12-09-14 9:37 Submitted Waiting Approval 31
REQ000000931784 12-09-14 9:38 Waiting Approval Planning 2597247
REQ000000931784 12-10-14 11:05 Planning In Progress 2685771
REQ000000946655 12-11-14 13:30 Submitted Waiting Approval 34
REQ000000946655 12-11-14 13:30 Waiting Approval Planning 5957667
REQ000000946655 20-01-15 12:25 Planning In Progress 249797

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 1 1 46.9 46.9
Draft 1 1 0.0 0.0
In Progress 1 1 0.1 0.1
Planning 3 3 11.3 34.0
Rejected 1 1 242.8 242.8
Submitted 4 4 0.0 0.0
Waiting Approval 3 3 43.0 129.1

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled Submitted 1 46.9 46.9
Draft Submitted 1 0.0 0.0
In Progress Cancelled 1 0.1 0.1
Planning In Progress 3 11.3 34.0
Rejected Draft 1 242.8 242.8
Submitted Waiting Approval 4 0.0 0.0
Waiting Approval Planning 3 43.0 129.1