9 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

79.8% In Progress 0.3% Pending 9.3% Planning 0.0% Submitted 10.7% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 28 out of 28

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000693364 11-03-14 9:48 In Progress Submitted 19266665
REQ000000693364 20-10-14 9:39 Submitted Waiting Approval 23
REQ000000693364 20-10-14 9:39 Waiting Approval Planning 363361
REQ000000693382 11-03-14 9:44 In Progress Submitted 19267387
REQ000000693382 20-10-14 9:47 Submitted Waiting Approval 21
REQ000000693382 20-10-14 9:47 Waiting Approval Planning 362884
REQ000000693599 11-03-14 9:29 In Progress Submitted 19268781
REQ000000693599 20-10-14 9:55 Submitted Waiting Approval 25
REQ000000693599 20-10-14 9:56 Waiting Approval Planning 362387
REQ000000717505 24-10-14 14:35 Planning Pending 18990
REQ000000717505 24-10-14 19:52 Pending In Progress 310422
REQ000000717505 24-10-14 8:23 Submitted Waiting Approval 12
REQ000000717505 24-10-14 8:23 Waiting Approval Planning 22354
REQ000000740248 11-05-14 15:47 Planning In Progress 2669450
REQ000000740248 11-06-14 13:18 In Progress Submitted 12094281
REQ000000740248 29-10-14 12:50 Submitted Waiting Approval 21
REQ000000759488 11-03-14 12:15 Submitted Waiting Approval 15
REQ000000759488 11-03-14 12:15 Waiting Approval Planning 5283172
REQ000000759488 11-05-14 15:48 Planning In Progress 2670625
REQ000000759492 11-03-14 12:17 Submitted Waiting Approval 14
REQ000000759492 11-03-14 12:17 Waiting Approval Planning 5283043
REQ000000759492 11-05-14 15:48 Planning In Progress 2669803
REQ000000819495 12-01-14 10:52 In Progress Submitted 26458632
REQ000000819495 14-11-14 16:29 Submitted Waiting Approval 24
REQ000000819495 14-11-14 16:29 Waiting Approval Planning 1125262
REQ000001272231 24-02-15 16:27 Submitted Waiting Approval 13
REQ000001272231 24-02-15 16:27 Waiting Approval Planning 90389
REQ000001272231 25-02-15 17:34 Planning In Progress 3191340

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 5 5 223.0 1,115.2
Pending 1 1 3.6 3.6
Planning 5 5 26.0 129.9
Submitted 9 9 0.0 0.0
Waiting Approval 8 8 18.7 149.2

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress Submitted 5 223.0 1,115.2
Pending In Progress 1 3.6 3.6
Planning In Progress 4 32.4 129.6
Pending 1 0.2 0.2
Submitted Waiting Approval 9 0.0 0.0
Waiting Approval Planning 8 18.7 149.2