12 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

44.3% Planning 0.0% Submitted 55.7% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 34 out of 34

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000763657 11-04-14 6:29 Submitted Waiting Approval 12
REQ000000763657 11-04-14 6:29 Waiting Approval Planning 2625032
REQ000000763657 11-05-14 15:40 Planning In Progress 2676544
REQ000000763880 11-04-14 6:46 Submitted Waiting Approval 7
REQ000000763880 11-04-14 6:46 Waiting Approval Planning 2623950
REQ000000763880 11-05-14 15:39 Planning In Progress 2679273
REQ000000763885 11-04-14 6:50 Submitted Waiting Approval 10
REQ000000763885 11-04-14 6:51 Waiting Approval Planning 2623731
REQ000000763885 11-05-14 15:39 Planning In Progress 2678521
REQ000000763952 11-04-14 6:48 Submitted Waiting Approval 9
REQ000000763952 11-04-14 6:49 Waiting Approval Planning 2623823
REQ000000763952 11-05-14 15:39 Planning In Progress 2679071
REQ000000763960 11-04-14 6:55 Submitted Waiting Approval 9
REQ000000763960 11-04-14 6:56 Waiting Approval Planning 2623439
REQ000000763960 11-05-14 15:40 Planning In Progress 2676904
REQ000000763965 11-04-14 6:58 Submitted Waiting Approval 9
REQ000000763965 11-04-14 6:59 Waiting Approval Planning 2623242
REQ000000763965 11-05-14 15:39 Planning In Progress 2678886
REQ000000764103 11-04-14 6:32 Submitted Waiting Approval 9
REQ000000764103 11-04-14 6:32 Waiting Approval Planning 2624855
REQ000000764103 11-05-14 15:40 Planning In Progress 2671365
REQ000000764123 11-04-14 6:53 Submitted Waiting Approval 9
REQ000000764123 11-04-14 6:53 Waiting Approval Planning 2623570
REQ000000764123 11-05-14 15:39 Planning In Progress 2677081
REQ000000767757 11-04-14 16:07 Submitted Waiting Approval 25
REQ000000767757 11-04-14 16:08 Waiting Approval Rejected 18490518
REQ000000768241 11-04-14 16:10 Submitted Waiting Approval 34
REQ000000768241 11-04-14 16:11 Waiting Approval Rejected 18490317
REQ000000892951 12-01-14 16:19 Submitted Waiting Approval 11
REQ000000892951 12-01-14 16:20 Waiting Approval Planning 7769827
REQ000000892951 12-04-14 14:37 Planning In Progress 18484212
REQ000000893316 12-01-14 16:17 Submitted Waiting Approval 9
REQ000000893316 12-01-14 16:17 Waiting Approval Planning 7769971
REQ000000893316 12-04-14 14:37 Planning In Progress 18483986

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Planning 10 10 67.6 675.8
Submitted 12 12 0.0 0.0
Waiting Approval 12 12 70.9 850.8

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Planning In Progress 10 67.6 675.8
Submitted Waiting Approval 12 0.0 0.0
Waiting Approval Planning 10 42.3 422.8
Rejected 2 214.0 428.0