10 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

84.1% In Progress 13.0% Planning 0.0% Submitted 2.9% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 31 out of 31

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000723190 11-06-14 10:09 In Progress Submitted 11912236
REQ000000723190 27-10-14 7:06 Submitted Waiting Approval 10
REQ000000723190 27-10-14 7:06 Waiting Approval Planning 198248
REQ000000723493 27-10-14 7:45 Submitted Waiting Approval 10
REQ000000723493 27-10-14 7:46 Waiting Approval Planning 195897
REQ000000723493 29-10-14 14:11 Planning In Progress 1113428
REQ000000723673 27-10-14 8:00 Submitted Waiting Approval 12
REQ000000723673 27-10-14 8:00 Waiting Approval Planning 195038
REQ000000723673 29-10-14 14:11 Planning Cancelled 1106680
REQ000000723732 27-10-14 7:44 Submitted Waiting Approval 8
REQ000000723732 27-10-14 7:44 Waiting Approval Planning 196021
REQ000000723732 29-10-14 14:11 Planning In Progress 1112622
REQ000000723737 27-10-14 7:49 Submitted Waiting Approval 10
REQ000000723737 27-10-14 7:50 Waiting Approval Planning 195654
REQ000000723737 29-10-14 14:10 Planning In Progress 1116412
REQ000000723907 27-10-14 7:47 Submitted Waiting Approval 9
REQ000000723907 27-10-14 7:47 Waiting Approval Planning 195784
REQ000000723907 29-10-14 14:11 Planning In Progress 1115698
REQ000000801159 11-11-14 16:49 Submitted Waiting Approval 13
REQ000000801159 11-11-14 16:49 Waiting Approval Planning 235046
REQ000000801159 14-11-14 10:06 Planning In Progress 356832
REQ000000801159 18-11-14 13:13 In Progress Cancelled 12272
REQ000000804474 11-12-14 9:57 Submitted Waiting Approval 14
REQ000000804474 14-11-14 10:06 Planning In Progress 428061
REQ000000804474 19-11-14 9:00 In Progress Submitted 1904220
REQ000000804822 11-12-14 9:53 Submitted Waiting Approval 10
REQ000000804822 14-11-14 10:06 Planning In Progress 354407
REQ000000804822 18-11-14 12:33 In Progress Submitted 1977616
REQ000000867585 12-01-14 10:30 In Progress Submitted 27404464
REQ000000867585 25-11-14 14:51 Submitted Waiting Approval 14
REQ000000867585 25-11-14 14:51 Waiting Approval Planning 83857

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 5 5 100.0 500.1
Planning 8 8 9.7 77.6
Submitted 10 10 0.0 0.0
Waiting Approval 8 8 2.2 17.3

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress Cancelled 1 0.1 0.1
Submitted 4 125.0 500.0
Planning Cancelled 1 12.8 12.8
In Progress 7 9.3 64.8
Submitted Waiting Approval 10 0.0 0.0
Waiting Approval Planning 8 2.2 17.3