3 service requests
Approver: BEUSA1

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

47.7% Completed 0.0% Draft 50.7% In Progress 1.2% Planning 0.0% Submitted 0.3% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 13 out of 13

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000001096466 20-01-15 16:14 Draft Submitted 1834
REQ000001096466 20-01-15 16:44 Submitted Waiting Approval 13
REQ000001096466 20-01-15 16:44 Waiting Approval Planning 143771
REQ000001096466 22-01-15 8:41 Planning In Progress 566058
REQ000001096466 28-01-15 21:55 In Progress Completed 157623
REQ000001096466 30-01-15 17:42 Completed Closed 1364983
REQ000001207625 02-11-15 12:23 Planning In Progress 6029
REQ000001207625 02-11-15 9:15 Submitted Waiting Approval 15
REQ000001207625 02-11-15 9:16 Waiting Approval Planning 11237
REQ000001207625 26-02-15 16:16 Completed Submitted 21488351
REQ000001219007 02-12-15 20:56 Submitted Waiting Approval 10
REQ000001219007 26-02-15 16:16 In Progress Submitted 24122395
REQ000001219007 26-02-15 8:56 Planning In Progress 26367

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 2 2 132.3 264.5
Draft 1 1 0.0 0.0
In Progress 2 2 140.5 281.0
Planning 3 3 2.3 6.9
Submitted 3 3 0.0 0.0
Waiting Approval 2 2 0.9 1.8

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Closed 1 15.8 15.8
Submitted 1 248.7 248.7
Draft Submitted 1 0.0 0.0
In Progress Completed 1 1.8 1.8
Submitted 1 279.2 279.2
Planning In Progress 3 2.3 6.9
Submitted Waiting Approval 3 0.0 0.0
Waiting Approval Planning 2 0.9 1.8