10 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

3.1% In Progress 1.3% Pending 79.1% Planning 0.0% Submitted 16.6% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 32 out of 32

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000723197 27-10-14 10:28 Pending In Progress 270517
REQ000000723197 27-10-14 7:12 Submitted Waiting Approval 10
REQ000000723197 27-10-14 7:12 Waiting Approval Planning 9829
REQ000000723197 27-10-14 9:56 Planning Pending 1970
REQ000000723309 27-10-14 10:28 Pending In Progress 336582
REQ000000723309 27-10-14 6:34 Submitted Waiting Approval 6
REQ000000723309 27-10-14 6:34 Waiting Approval Planning 12118
REQ000000723309 27-10-14 9:56 Planning Pending 1947
REQ000000723314 27-10-14 6:36 Submitted Waiting Approval 6
REQ000000723314 27-10-14 6:36 Waiting Approval Planning 11956
REQ000000723314 27-10-14 9:56 Planning In Progress 338365
REQ000000723365 27-10-14 10:49 Planning In Progress 269110
REQ000000723365 27-10-14 7:13 Submitted Waiting Approval 7
REQ000000723365 27-10-14 7:13 Waiting Approval Planning 12957
REQ000000723608 27-10-14 10:49 Planning In Progress 268927
REQ000000723608 27-10-14 7:15 Submitted Waiting Approval 11
REQ000000723608 27-10-14 7:15 Waiting Approval Planning 12866
REQ000000724831 27-10-14 9:29 Submitted Waiting Approval 16
REQ000000724831 27-10-14 9:29 Waiting Approval Planning 81820
REQ000000724831 28-10-14 8:13 Planning In Progress 1224707
REQ000000753847 11-03-14 14:03 Planning Submitted 20224704
REQ000000753847 31-10-14 16:01 Submitted Waiting Approval 13
REQ000000753847 31-10-14 16:02 Waiting Approval In Progress 927818
REQ000000890454 12-01-14 10:45 Submitted Waiting Approval 9
REQ000000890454 12-01-14 10:45 Waiting Approval Planning 2666752
REQ000000890454 12-02-14 7:31 Planning In Progress 11145
REQ000001007844 01-02-15 14:14 Planning In Progress 15626776
REQ000001007844 30-12-14 17:26 Submitted Waiting Approval 3
REQ000001007844 30-12-14 17:26 Waiting Approval Planning 2839655
REQ000001007845 15-01-15 13:09 In Progress Planning 1472692
REQ000001007845 30-12-14 17:29 Submitted Waiting Approval 3
REQ000001007845 30-12-14 17:29 Waiting Approval In Progress 1366787

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 1 1 17.0 17.0
Pending 2 2 3.5 7.0
Planning 9 9 48.8 439.4
Submitted 10 10 0.0 0.0
Waiting Approval 10 10 9.2 91.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress Planning 1 17.0 17.0
Pending In Progress 2 3.5 7.0
Planning In Progress 6 34.2 205.3
Pending 2 0.0 0.0
Submitted 1 234.1 234.1
Submitted Waiting Approval 10 0.0 0.0
Waiting Approval In Progress 2 13.3 26.6
Planning 8 8.2 65.4