5 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

73.2% Cancelled 20.5% In Progress 5.1% Planning 0.0% Submitted 1.2% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 17 out of 17

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000723238 12-02-14 14:38 Cancelled Submitted 22175112
REQ000000723238 14-11-14 12:27 In Progress Pending 7125
REQ000000723238 27-10-14 13:18 Planning In Progress 1552167
REQ000000723238 27-10-14 6:23 Submitted Waiting Approval 10
REQ000000723238 27-10-14 6:23 Waiting Approval Planning 24862
REQ000000739991 11-10-14 14:39 In Progress Submitted 1547568
REQ000000739991 29-10-14 12:32 Submitted Waiting Approval 11
REQ000000739991 29-10-14 12:32 Waiting Approval Planning 85167
REQ000000740074 11-10-14 14:52 In Progress Submitted 1545878
REQ000000740074 29-10-14 12:16 Submitted Waiting Approval 9
REQ000000740074 29-10-14 12:17 Waiting Approval Planning 86096
REQ000000740232 11-10-14 14:45 In Progress Submitted 1547403
REQ000000740232 29-10-14 12:35 Submitted Waiting Approval 9
REQ000000740232 29-10-14 12:35 Waiting Approval Planning 85006
REQ000000740332 11-10-14 14:28 In Progress Submitted 1549492
REQ000000740332 29-10-14 12:53 Submitted Waiting Approval 11
REQ000000740332 29-10-14 12:53 Waiting Approval Planning 83915

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 1 1 256.7 256.7
In Progress 5 5 14.3 71.7
Planning 1 1 18.0 18.0
Submitted 5 5 0.0 0.0
Waiting Approval 5 5 0.8 4.2

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled Submitted 1 256.7 256.7
In Progress Pending 1 0.1 0.1
Submitted 4 17.9 71.6
Planning In Progress 1 18.0 18.0
Submitted Waiting Approval 5 0.0 0.0
Waiting Approval Planning 5 0.8 4.2