3 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

37.4% Closed 52.9% In Progress 8.2% Planning 0.0% Submitted 1.5% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 15 out of 15

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000718653 11-05-14 12:45 In Progress Submitted 14341588
REQ000000718653 12-03-14 9:04 Closed In Progress 5197255
REQ000000718653 24-10-14 12:31 Submitted Waiting Approval 20
REQ000000718653 24-10-14 12:31 Waiting Approval Planning 518666
REQ000000718653 30-10-14 12:36 Planning Completed 1544646
REQ000000723198 11-05-14 12:53 In Progress Submitted 14581587
REQ000000723198 12-03-14 9:04 Closed In Progress 5197750
REQ000000723198 27-10-14 7:19 Submitted Waiting Approval 17
REQ000000723198 27-10-14 7:20 Waiting Approval Planning 278157
REQ000000723198 30-10-14 12:35 Planning Completed 1544621
REQ000000740051 11-05-14 13:07 In Progress Closed 2751743
REQ000000740051 12-06-14 9:30 Closed Submitted 12018513
REQ000000740051 29-10-14 11:58 Submitted Waiting Approval 27
REQ000000740051 29-10-14 11:59 Waiting Approval Planning 88634
REQ000000740051 30-10-14 12:36 Planning Completed 1808865

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 3 3 86.5 259.4
In Progress 3 3 122.2 366.6
Planning 3 3 18.9 56.7
Submitted 3 3 0.0 0.0
Waiting Approval 3 3 3.4 10.2

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed In Progress 2 60.2 120.3
Submitted 1 139.1 139.1
In Progress Closed 1 31.8 31.8
Submitted 2 167.4 334.8
Planning Completed 3 18.9 56.7
Submitted Waiting Approval 3 0.0 0.0
Waiting Approval Planning 3 3.4 10.2