3 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

56.2% In Progress 42.5% Planning 0.0% Submitted 1.3% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 12 out of 12

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000726859 24-11-14 11:35 In Progress Pending 1464383
REQ000000726859 27-10-14 14:00 Submitted Waiting Approval 14
REQ000000726859 27-10-14 14:01 Waiting Approval Planning 163326
REQ000000726859 29-10-14 11:23 Planning In Progress 2247104
REQ000000727504 24-11-14 11:37 In Progress Pending 1464263
REQ000000727504 27-10-14 14:31 Submitted Waiting Approval 14
REQ000000727504 27-10-14 14:32 Waiting Approval Planning 161481
REQ000000727504 29-10-14 11:23 Planning In Progress 2247274
REQ000000728562 11-04-14 13:29 In Progress Submitted 17211121
REQ000000728562 27-10-14 18:21 Submitted Waiting Approval 21
REQ000000728562 27-10-14 18:22 Waiting Approval Planning 147697
REQ000000728562 29-10-14 11:23 Planning Cancelled 10723308

Process Workflow Optimization

This page shows all required calculations for the workflow POC.


  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 3 3 77.7 233.1
Planning 3 3 58.7 176.1
Submitted 3 3 0.0 0.0
Waiting Approval 3 3 1.8 5.5

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress Pending 2 16.9 33.9
Submitted 1 199.2 199.2
Planning Cancelled 1 124.1 124.1
In Progress 2 26.0 52.0
Submitted Waiting Approval 3 0.0 0.0
Waiting Approval Planning 3 1.8 5.5