10 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

11.2% Planning 0.0% Submitted 88.8% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 30 out of 30

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000722998 27-10-14 14:10 Planning In Progress 322919
REQ000000722998 27-10-14 6:38 Submitted Waiting Approval 10
REQ000000722998 27-10-14 6:38 Waiting Approval Planning 27101
REQ000000723251 27-10-14 14:10 Planning In Progress 322745
REQ000000723251 27-10-14 6:40 Submitted Waiting Approval 10
REQ000000723251 27-10-14 6:41 Waiting Approval Planning 26969
REQ000000723261 27-10-14 14:10 Planning In Progress 265998
REQ000000723261 27-10-14 6:47 Submitted Waiting Approval 9
REQ000000723261 27-10-14 6:47 Waiting Approval Planning 26566
REQ000000723327 27-10-14 14:10 Planning In Progress 322554
REQ000000723327 27-10-14 6:45 Submitted Waiting Approval 7
REQ000000723327 27-10-14 6:45 Waiting Approval Planning 26704
REQ000000723347 27-10-14 14:10 Planning In Progress 265750
REQ000000723347 27-10-14 6:57 Submitted Waiting Approval 7
REQ000000723347 27-10-14 6:57 Waiting Approval Planning 26002
REQ000000724852 27-10-14 9:41 Submitted Waiting Approval 13
REQ000000724852 27-10-14 9:41 Waiting Approval Planning 78290
REQ000000724852 28-10-14 7:26 Planning In Progress 1230361
REQ000000725316 27-10-14 10:20 Submitted Waiting Approval 14
REQ000000725316 27-10-14 10:20 Waiting Approval Planning 75949
REQ000000725316 28-10-14 7:26 Planning In Progress 275952
REQ000000779145 11-06-14 10:44 Submitted Waiting Approval 16
REQ000000779145 11-06-14 10:45 Waiting Approval Planning 13219091
REQ000000779145 11-11-14 10:43 Planning In Progress 169943
REQ000000779322 11-06-14 10:52 Submitted Waiting Approval 12
REQ000000779322 11-06-14 10:53 Waiting Approval Planning 13218609
REQ000000779322 11-11-14 10:43 Planning In Progress 169716
REQ000001060106 13-01-15 13:48 Submitted Waiting Approval 5
REQ000001060106 13-01-15 13:48 Waiting Approval Planning 749989
REQ000001060106 22-01-15 6:08 Planning In Progress 110975

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
SR Audit Status
Planning 10 10 4.0 40.0
Submitted 10 10 0.0 0.0
Waiting Approval 10 10 31.8 318.0

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Planning In Progress 10 4.0 40.0
Submitted Waiting Approval 10 0.0 0.0
Waiting Approval Planning 10 31.8 318.0