8 service requests
Approver: HOEML1

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

14.5% In Progress 76.9% Planning 0.0% Submitted 8.5% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 24 out of 24

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000752399 11-04-14 17:23 Planning Submitted 17523699
REQ000000752399 31-10-14 13:05 Submitted Waiting Approval 11
REQ000000752399 31-10-14 13:05 Waiting Approval In Progress 939698
REQ000000752485 11-04-14 17:23 Planning In Progress 5265455
REQ000000752485 11-06-14 16:01 In Progress Submitted 12258460
REQ000000752485 31-10-14 13:08 Submitted Waiting Approval 13
REQ000000752487 11-04-14 17:23 Planning Submitted 17524017
REQ000000752487 31-10-14 13:10 Submitted Waiting Approval 10
REQ000000752487 31-10-14 13:10 Waiting Approval In Progress 939143
REQ000000752655 11-04-14 17:23 Planning Submitted 17523561
REQ000000752655 31-10-14 13:02 Submitted Waiting Approval 13
REQ000000752655 31-10-14 13:02 Waiting Approval In Progress 938807
REQ000000753721 11-10-14 10:31 Planning Submitted 1746737
REQ000000753721 31-10-14 15:43 Submitted Waiting Approval 9
REQ000000753721 31-10-14 15:43 Waiting Approval In Progress 1093412
REQ000000753725 11-10-14 10:31 Planning Submitted 1746845
REQ000000753725 31-10-14 15:45 Submitted Waiting Approval 10
REQ000000753725 31-10-14 15:46 Waiting Approval In Progress 1093486
REQ000000753924 11-10-14 10:31 Planning Submitted 1746496
REQ000000753924 31-10-14 15:40 Submitted Waiting Approval 11
REQ000000753924 31-10-14 15:40 Waiting Approval In Progress 1096130
REQ000000753936 11-10-14 10:32 Planning Submitted 1746952
REQ000000753936 31-10-14 15:47 Submitted Waiting Approval 8
REQ000000753936 31-10-14 15:48 Waiting Approval In Progress 1095816

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 1 1 141.9 141.9
Planning 8 8 93.8 750.3
Submitted 8 8 0.0 0.0
Waiting Approval 7 7 11.9 83.3

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress Submitted 1 141.9 141.9
Planning In Progress 1 60.9 60.9
Submitted 7 98.5 689.3
Submitted Waiting Approval 8 0.0 0.0
Waiting Approval In Progress 7 11.9 83.3